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- Tasks: Provide 1st Line IT support and manage tech issues for colleagues.
- Company: Join Ten10, a leading tech consultancy passionate about innovation.
- Benefits: Hybrid working, supportive team culture, and opportunities for growth.
- Why this job: Gain hands-on experience with cutting-edge tech in a dynamic environment.
- Qualifications: Experience in IT support and strong knowledge of Microsoft systems.
- Other info: Perfect for those eager to develop their IT career and embrace new technologies.
The predicted salary is between 30000 - 42000 £ per year.
IT Technician
Location: Leeds (Hybrid working model)
At Ten10, we’re passionate about technology and people. As one of the UK’s leading independent Quality Engineering, Software Testing, RPA and DevOps consultancies, we help our clients deliver quality software faster, smarter, and more frequently.
We’re looking for a proactive, customer-focused IT Technician to join our internal IT team. This is a fantastic opportunity to take ownership of day-to-day IT support, build your skills with new technologies, and be part of a collaborative, supportive environment where your development really matters.
Why join Ten10?
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Work with cutting-edge technologies in a dynamic environment
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Be part of a supportive team where learning and growth are encouraged
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Gain exposure to a wide variety of IT projects and challenges
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Enjoy a culture that values innovation, collaboration, and continuous improvement
The Role
You’ll provide hands-on IT support to colleagues across the business, ensuring systems run smoothly and staff receive outstanding service. From resolving day-to-day issues to supporting projects and maintaining our IT infrastructure, you’ll play a key role in keeping Ten10 connected and secure.
What you’ll be doing
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Deliver 1st Line (and some 2nd Line) IT support across hardware, software, and core IT services
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Build, configure, and deploy desktops/laptops for new and existing users
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Maintain the IT asset register, ensuring accurate records of all hardware and software
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Manage IT support tickets, providing timely resolution and clear updates
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Assist with IT procurement in coordination with the Head of IT and Senior IT Technician
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Contribute to internal IT projects and wider team initiatives
What we’re looking for
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Experience providing IT support in a professional environment
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Strong knowledge of Microsoft operating systems (Windows 10/11)
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Familiarity with Microsoft Office applications
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Confidence working with hardware (laptops/desktops) and provisioning devices
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Experience with IT ticketing systems and asset management
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Excellent communication skills with a customer-first approach
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Exposure to IT good practice standards (e.g., ITIL)
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A willingness to learn, develop, and embrace new technologies
This is a fantastic role if you’re looking to grow your IT career, gain exposure to a wide range of technologies, and make a real impact in a fast-moving business.
Apply now to join Ten10 and be part of our journey.
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REF076 - IT Technician - 1st Line Support employer: Ten10 Group
Contact Detail:
Ten10 Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land REF076 - IT Technician - 1st Line Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support abilities. This can be a great conversation starter during interviews and shows you're proactive about your development.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific issues or customer interactions. This will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Ten10.
We think you need these skills to ace REF076 - IT Technician - 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Technician role. Highlight your experience with Microsoft operating systems and any customer support roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your proactive approach aligns with our values at Ten10. Let us know what excites you about this opportunity!
Show Off Your Communication Skills: Since this role involves a lot of interaction with colleagues, make sure your application showcases your excellent communication skills. Whether it's in your CV or cover letter, we want to see how you can convey information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Ten10 Group
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft operating systems, especially Windows 10 and 11. Be ready to discuss your experience with hardware and software support, as well as any IT ticketing systems you've used. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding service, think of examples where you've gone above and beyond for a customer or colleague. Prepare to share these stories during the interview to demonstrate your proactive, customer-focused approach.
✨Get Familiar with ITIL Practices
If you have any exposure to IT good practice standards like ITIL, make sure to mention it. If not, do a bit of research beforehand so you can speak confidently about how these practices can improve IT support and service delivery.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, ongoing projects, or the technologies they use. This shows your genuine interest in the role and helps you gauge if Ten10 is the right fit for you. Plus, it gives you a chance to engage with the interviewers!
