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- Tasks: Provide personalised assistance and create unforgettable experiences for clients in luxury lifestyle management.
- Company: Join a global luxury concierge service with a vibrant, inclusive team culture.
- Benefits: Enjoy competitive salary, hybrid working, paid time off, and unique travel opportunities.
- Other info: Flexible working hours with excellent career growth and development opportunities.
- Why this job: Make a real impact by enhancing clients' lifestyles and building lasting relationships.
- Qualifications: Fluency in English and German, with customer service experience and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a German-speaking Lifestyle Concierge! We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. Your expertise, attention to detail, and superior communication skills will be crucial in catering to our clients' unique requests.
Key Responsibilities:
- Manage a wide range of requests and provide tailored services related to travel, dining, events, and more.
- Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members.
- Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively.
- Conduct thorough research and analysis to curate the best options for members’ desires.
- Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group.
- Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service.
- Actively contribute to the team’s success by sharing insights and experiences.
- Deliver exceptional customer service and receive valuable feedback to drive continuous improvement.
Qualifications:
- Fluency in both English and German, with exceptional written and verbal communication skills in both languages.
- Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector.
- Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
- Proficiency in online research and resourcefulness in problem-solving.
- Passion for customer service and a keen understanding of luxury lifestyles.
- Ability to build rapport with clients and provide personalized service to enhance their experiences.
- Strong attention to detail and commitment to excellence in all aspects of work.
Working Pattern:
The successful candidate must be flexible and willing to work on a rotational shift basis from Monday to Sunday. Shifts will be scheduled as either Sunday to Thursday or Tuesday to Saturday, with 5 consecutive working days, within operating hours of 08:00 to 20:00 GMT. This is a full-time position, requiring a total of 40 working hours per week.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
- Competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Commitment to Diversity:
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
Virtual Lifestyle Concierge | German speaking employer: Ten Lifestyle Group
Contact Detail:
Ten Lifestyle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Lifestyle Concierge | German speaking
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might have connections in the luxury lifestyle sector. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your attention to detail and how you've gone above and beyond for clients in the past.
✨Tip Number 3
Do your homework! Research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team at Ten Group.
We think you need these skills to ace Virtual Lifestyle Concierge | German speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a German-speaking Lifestyle Concierge, make sure to highlight your fluency in both German and English. Use clear and professional language in your application to demonstrate your communication skills right from the start!
Tailor Your Application: Take a moment to read through the job description and align your experience with the key responsibilities. We want to see how your background fits into our luxury lifestyle management world, so don’t be shy about showcasing relevant experiences!
Be Personable: As a Lifestyle Concierge, building relationships is key. Let your personality shine through in your written application! Share a bit about your passion for customer service and how you go the extra mile to create memorable experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Ten Lifestyle Group
✨Know Your Stuff
Before the interview, dive deep into the company’s values and services. Understand what luxury lifestyle management means to them and be ready to discuss how your skills align with their mission. This shows genuine interest and preparation.
✨Showcase Your Communication Skills
As a German-speaking Lifestyle Concierge, your communication skills are key. Practice articulating your thoughts clearly in both English and German. Consider role-playing common scenarios you might encounter in the role to demonstrate your ability to handle client requests effectively.
✨Be Ready with Examples
Prepare specific examples from your past experiences that highlight your organisational skills and attention to detail. Think of times when you went above and beyond for a client or solved a tricky problem. These stories will help illustrate your capabilities.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about team dynamics, the types of clients you’ll be working with, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.