Virtual Concierge | Dining specialist

If food is your first language and creating memorable dining experiences excites you, this role is made for you. As a Dining Virtual Concierge you will share your passion for all things dining with teammates and use your knowledge to help members secure the best tables according to their preferences while meeting deadlines. Some requests are straightforward such as checking availability and making bookings; others will require tenacity, excellent problem‑solving skills, and ensuring our service is delivered to the highest standard. You will work in one of the most vibrant and colorful teams where boredom is never on the menu.

Management of Members' Requests

• Acknowledge and respond to requests within deadlines, ensuring member needs are met.
• Liaise with members, suppliers, and staff to provide high‑quality responses.
• Resolve requests resourcefully and seek opportunities to exceed expectations.
• Conduct research for atypical jobs.

Relationship Building

• Ask open questions to understand member needs and encourage service utilization.
• Gather and relay member feedback to enhance satisfaction and repeat business.
• Maintain high service standards throughout the member journey and negotiate with restaurants for bookings.

Administration

• Keep accurate, real‑time records of member requests to avoid confusion.
• Ensure commission‑generating requests are invoiced correctly.

Member Satisfaction

• Collaborate with the satisfaction team to enhance service levels.
• Resolve customer care issues effectively and address feedback to improve processes.
• Provide members confidence in alternate options when first choices are unavailable.

Supplier Relationships

• Understand member needs and promote full service utilization.
• Gather feedback to encourage repeated use of the service.
• Maintain high standards of communication throughout the member journey.

Essential Requirements

• Have the necessary work authorization to live and work in the United Kingdom (no sponsorship possible).
• Candidate is based in London and agrees to a Hybrid contract with at least 60% in office presence.
• Exceptional English language skills with at least C1–C2 proficiency.
• Exceptional customer service skills with experience in catering or hospitality.
• Strong organizational skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to build and maintain relationships with restaurants and culinary partners.
• Passion for food and dining with knowledge of local culinary offerings.

Desirable Requirements

• Previous experience in lifestyle management, concierge services, or similar roles.
• Knowledge of the local dining scene and culinary trends.
• Fluency in another language is a plus.

Benefits

• A competitive salary depending on experience, plus a performance‑based bonus.
• Hybrid working – combine working from home and the office; fully remote options available if you do not live near our office.
• Paid time away from work – competitive paid time off package and a paid day each year to volunteer for a cause important to you.
• Paid Sabbaticals – one month paid Sabbatical after every 5 years of service, without tapping into annual leave.
• Extra Rewards – lucrative loyalty rewards program with bonus and gift to thank you for being part of Ten.
• Remote Working Holidays – possibilities to travel and work anywhere in the world.
• Employee Discounts – access to travel and entertainment discounts as clients' members.
• Inclusive team – diversity at its core.
• Career opportunities within a dynamic international company.

Who We Are

Ten Lifestyle Group is a global luxury concierge service aiming to become the most trusted service business in the world. We serve High‑Net‑Worth and Ultra‑High‑Net‐Worth clients with leisure travel requests through technology‑enabled platforms and highly trained lifestyle managers. As a Certified B Corp, Ten joins a global community dedicated to positive social and environmental impact.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. All hiring decisions are based on merit, competence, and business needs. This inclusive environment is a cornerstone of TEN.