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For Companies At a Glance
- Tasks: Help luxury clients plan unforgettable trips in both French and English.
- Company: Join Ten Group, a global leader in luxury travel services since 1998.
- Benefits: Enjoy hybrid working, competitive salary, paid time off, and employee discounts.
- Why this job: Be part of a dynamic team making a positive impact on travel experiences.
- Qualifications: Fluent in French and English, with experience in the travel industry preferred.
- Other info: Opportunity for remote work and a supportive environment for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
To strengthen our team in the UK, we are looking for a French-speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: as a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide.
Responsibilities
- Advising our clients – premium cardholders – by phone and email in both French and English
- Handling customer inquiries from quote preparation to billing for individual trips
- Making reservations with airlines, hotels, and travel agencies
- Creating tailored offers, travel documents, and detailed travel itineraries
- Passionately advising and facilitating unique travel experiences
- Actively selling special promotions and exclusive offers
Requirements
- You have excellent language skills in professional French and English, in written and spoken (C2 according to The Common European Framework)
- Ability to speak an additional language such as German or Italian is an advantage
- Have completed tertiary qualification or equivalent training, ideally in the field of tourism
- Have several years of professional experience in the travel industry, a tour operator or in a travel agency
- Have GDS knowledge (preferably Amadeus)
- Have excellent destination knowledge across key global regions
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Are service-oriented, flexible and able to work under pressure
- Have a positive attitude and identify with Ten Group values
- Have strong communication skills
- Value exceptional service and live by this motto
- Are available on a full-time basis (40hrs per week)
- Flexibility: Willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday
Guidelines for Hybrid/Home Office option
- Located in United Kingdom
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement – at least 2x a week in the office
- A secure home office at your confirmed address, free from background noise or other distractions
- You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative
Benefits
Our people are at the heart of our business, and we have a culture of recognition and reward—both through regular appraisals and through our annual awards, where we celebrate those who have gone above and beyond in their role. We also encourage all staff to incorporate their aspirations and interests into their career at Ten, and we are there every step of the way to support their development.
Rewards Designed Around You
- Competitive Salary: Based on experience, plus a performance-based bonus
- Hybrid Working: Combine working from home and the office. If you don\\\’t live near one of our offices, we offer fully remote working options too
- Paid Time Away from Work: Enjoy a competitive paid time-off package, including one paid day each year to volunteer for a cause that matters to you
- Paid Sabbaticals: One month of paid sabbatical after every five years of service, without using annual leave
- Extra Rewards: Our lucrative Ten Loyalty Rewards program includes bonuses and gifts to thank you for being part of Ten
- Remote Working Holidays: Opportunities to travel and work
- Employee Discounts: Access to great travel and entertainment discounts, just like our clients\\\’ members enjoy
- Be part of our global, dynamic, and inclusive team, with diversity at its core. Discover genuine career opportunities within a dynamic, international company
Who We Are
Ten Lifestyle Group is a global luxury concierge service, and our travel department offers a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with their leisure travel requests. At Ten, our goal is simple: to become the most trusted service business in the world. We deliver our service through a combination of Ten\\\’s proprietary, technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and improving the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group is part of a global community of businesses united by a shared goal: making a positive impact on society and the environment. To find out more about Ten, please watch this short video Welcome to Ten
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
\”Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.\”
Thank you for considering a career with us. Don\\\’t miss the opportunity to join our team!
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Travel Consultant - French speaking employer: Ten Lifestyle Group
Contact Detail:
Ten Lifestyle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - French speaking
✨Tip Number 1
Familiarise yourself with the luxury travel market and current trends. Being knowledgeable about high-end destinations, exclusive experiences, and premium services will help you stand out during interviews.
✨Tip Number 2
Brush up on your GDS skills, particularly Amadeus, as this is crucial for the role. Consider taking a quick online course or tutorial to refresh your knowledge and demonstrate your commitment to the position.
✨Tip Number 3
Practice your bilingual communication skills. Since the role requires fluency in both French and English, engage in conversations or role-play scenarios to enhance your confidence and fluency in both languages.
✨Tip Number 4
Network within the travel industry, especially with professionals who have experience in luxury travel. Attend relevant events or join online forums to connect with others and gain insights that could be beneficial during your application process.
We think you need these skills to ace Travel Consultant - French speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the travel industry, especially any roles that involved customer service or luxury travel. Emphasise your language skills in both French and English, as well as any additional languages you may speak.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and luxury lifestyle. Mention specific experiences that demonstrate your ability to provide exceptional service and how you align with the values of Ten Group.
Showcase Relevant Skills: Highlight your GDS knowledge, particularly if you have experience with Amadeus. Include examples of how you've successfully handled customer inquiries and created tailored travel itineraries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your French and English are both polished, as this reflects your communication skills, which are crucial for the role.
How to prepare for a job interview at Ten Lifestyle Group
✨Showcase Your Language Skills
Since the role requires excellent French and English language skills, be prepared to demonstrate your proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both languages.
✨Highlight Your Travel Experience
Discuss your previous experience in the travel industry, especially any roles that involved customer service or luxury travel. Share specific examples of how you’ve handled client inquiries or created tailored travel itineraries to showcase your expertise.
✨Demonstrate Your Passion for Travel
Express your enthusiasm for travel and the luxury lifestyle. Be ready to talk about your favourite destinations, unique travel experiences, or even recent trends in the travel industry. This will help convey your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you may need to solve a problem or handle a difficult customer situation. Think of examples from your past experiences where you successfully navigated challenges, and be ready to explain your thought process and the outcome.
