Talent Development Specialist | Travel - Arabic speaking

Your Talent Can Shape the Future of Travel Training! At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Role Overview

This role will include inducting new employees, coaching existing employees, running refreshing training sessions on best practice processes within not only travel but also general customer service. It also includes doing quality reviews and spot checks if trained processes are implemented correctly, including respective reporting and coaching of employees on necessary measures to be taken based on the findings. Continuous improvement of processes and systems as well as support of testing and implementation of new systems or system updates will also be part of this role. Inductions, trainings and coaching sessions will mainly be delivered remotely but could also be done as classroom face-to-face sessions.

Essential Duties and Responsibilities

• Deliver induction training: ensuring dynamic sessions, sensible spread of information & timing of sessions as well as ample time for practical exercises.
• Ensure all training material regularly updated and available before each session.
• Deliver (1 – 2 days) on-the-job coaching post first two weeks of induction (or handover to team manager or other trainer where necessary).
• Manage and ensure completion of any training to be delivered within the first 12 weeks.
• Provide feedback and handover notes to the line manager and buddy about new starters, including listening to calls, looking at requests and any watch outs.
• Create training plans, implement sessions and mentor for the lifestyle manager development programmes.
• Deliver training modules as and when required, including refresher training.
• Update training modules and manual as new processes are implemented within the company.
• Work with line managers to identify training needs for individuals and teams.
• Support team managers to coach LMs on the floor.
• Keep up to date records of coaching, including successes and challenges and communicate to line manager monthly.
• Collaborate with HR, department managers, and other stakeholders to align talent development efforts with the overall strategic objectives of Ten.
• Promote a culture of employee engagement by fostering a supportive and motivating work environment.

Behavioral Expectations

As a Talent Development Specialist, you will be expected to role-model the behaviours associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering. We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.

Education / Experience

• Minimum High School Diploma.
• At least 3 years experience working on Amadeus GDS system.
• Knowledge and experience in key L&D practices is preferred.

Benefits

• A competitive salary package.
• Hybrid working.
• Paid time away from work.
• Paid Sabbaticals.
• Employee Discounts.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.