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For Companies At a Glance
- Tasks: Lead a team to deliver luxury lifestyle services for high-net-worth clients across Europe.
- Company: Join Ten Life Group, a global leader in luxury concierge services with a commitment to innovation.
- Benefits: Enjoy hybrid working, competitive salary, paid sabbaticals, and exclusive employee discounts.
- Why this job: Be part of a dynamic team focused on service excellence and making a positive societal impact.
- Qualifications: Proven leadership in luxury hospitality, strong problem-solving skills, and fluency in English; additional languages are a plus.
- Other info: Opportunity for remote working holidays and a culture that celebrates diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Elevate the art of luxury service. Lead a high-performing team delivering bespoke experiences to Europe's most discerning clientele. We are seeking a strategic and hands-on leader to oversee the delivery of exceptional lifestyle services for our high-net-worth European clientele. This role is ideal for a passionate service expert with a strong background in luxury hospitality, travel, and concierge services.
What You'll Do
- Lead and develop a high-performing team to deliver premium lifestyle experiences to European HNW members.
- Ensure service excellence, proactively enhancing efficiency, quality, and member satisfaction.
- Collaborate across global teams, aligning service delivery with business objectives and industry trends.
- Resolve high-level escalations, ensuring swift, tailored solutions for our discerning clientele.
- Drive continuous improvement, refining processes to exceed member expectations.
What We're Looking For
- Expertise & Industry Insight
Deep knowledge of luxury lifestyle services, including hospitality, travel, and premium experiences. Active awareness of European luxury markets, ensuring service excellence and innovation. - Leadership & Team Development
Strong people management skills, leading high-performing teams across multiple locations. A mentor and motivator, driving engagement, growth, and professional excellence. - Service Excellence & Problem-Solving
Results-driven mindset, focused on member satisfaction, efficiency, and SLAs. Proactive problem solver, identifying and resolving roadblocks to enhance service quality. - Collaboration & Communication
Professional English language skills are essential; additional European languages such as German, French, Italian, Swedish, or Norwegian are highly beneficial. Exceptional communication skills, engaging stakeholders across all levels.
This role is perfect for a dynamic leader who thrives in a member-focused, high-performance environment, committed to innovation and continuous improvement.
Guidelines for Hybrid/Home Office option
Located in United Kingdom. Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office. A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work remotely/in our hybrid model and this will be checked during the recruitment process and again when you join.
Benefits
- A competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 12 April 2025. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Travel Arrangements
Service Delivery Team Manager - Europe Lifestyle | London employer: Ten Lifestyle Group
Contact Detail:
Ten Lifestyle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Team Manager - Europe Lifestyle | London
✨Tip Number 1
Familiarise yourself with the luxury lifestyle sector, especially in Europe. Understanding the nuances of different markets, such as French or Italian luxury services, will help you stand out as a candidate who is not only passionate but also knowledgeable.
✨Tip Number 2
Network with professionals in the luxury hospitality and concierge industries. Attend relevant events or join online forums to connect with others in the field. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in high-pressure environments. Be prepared to discuss specific challenges you've faced and how you resolved them, showcasing your problem-solving abilities.
✨Tip Number 4
Brush up on your communication skills, particularly in English and any additional European languages you may speak. Being able to engage effectively with diverse stakeholders is crucial in this role, so practice articulating your thoughts clearly and confidently.
We think you need these skills to ace Service Delivery Team Manager - Europe Lifestyle | London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality, travel, and concierge services. Use specific examples that demonstrate your leadership skills and service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury lifestyle services. Mention your understanding of the European luxury markets and how your background aligns with the company's goals.
Highlight Language Skills: If you speak any additional European languages, be sure to mention them prominently in your application. This is particularly important for a role that involves high-net-worth clients from various countries.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved escalations or challenges in previous roles. This will demonstrate your proactive problem-solving mindset and focus on member satisfaction.
How to prepare for a job interview at Ten Lifestyle Group
✨Showcase Your Luxury Service Expertise
Make sure to highlight your experience in luxury hospitality, travel, and concierge services. Be prepared to discuss specific examples of how you've delivered exceptional service and tailored experiences for high-net-worth clients.
✨Demonstrate Leadership Skills
As a Service Delivery Team Manager, you'll need strong people management skills. Share your experiences in leading teams, mentoring staff, and driving engagement. Use examples that illustrate your ability to motivate and develop high-performing teams.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle escalations and resolve issues. Prepare to discuss specific challenges you've faced in previous roles and the innovative solutions you implemented to enhance service quality and member satisfaction.
✨Communicate Effectively
Exceptional communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. If you speak any additional European languages, mention them, as they can be a significant advantage in this position.
