At a Glance
- Tasks: Advise premium clients on luxury travel and create bespoke itineraries.
- Company: Join Ten Group, a global leader in luxury lifestyle and travel services.
- Benefits: Competitive salary, hybrid working, paid sabbaticals, and exclusive travel discounts.
- Other info: Enjoy genuine career growth opportunities in an inclusive environment.
- Why this job: Be part of a dynamic team and make dreams come true for high-net-worth clients.
- Qualifications: Fluent in German and English, with experience in the travel industry.
The predicted salary is between 36000 - 60000 £ per year.
Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.
Overview of responsibilities:
- Advise our customers - Premium Cardholders - on the phone and by email in English and German
- Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc
- Make reservations with airlines, hotels, and destination agencies
- Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
- Mediate with passion
- Active sales of promotions and exclusive events
Requirements
Your Profile:
- You have excellent language skills in professional German and English, in written and spoken (C2 according to The Common European Framework)
- Ability to speak an additional language such as French or Italian is an advantage
- Have completed tertiary qualification or equivalent training, ideally in the field of tourism
- Have several years of professional experience in the travel industry, a tour operator or in a travel agency
- Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Are service-oriented, flexible and able to work under pressure
- Have a positive attitude and identify with Ten Group values
- Have strong communication skills
- Value exceptional service and live by this motto
- Are available on a full-time basis (40hrs per week)
- Flexibility: Willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday
Guidelines for Hybrid/Home Office option:
- Located in United Kingdom
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
- A secure home office at your confirmed address, free from background noise or other distractions
- You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join.
Benefits
- A competitive salary depending on experience, plus a performance-based bonus
- Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core
- Genuine career opportunities within a dynamic and international company
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.
Luxury Travel Consultant - German speaking in Manchester employer: Ten Lifestyle Group
At Ten Lifestyle Group, we pride ourselves on being an exceptional employer that values flexibility and inclusivity. Our vibrant workplace culture encourages personal growth and development, offering unique opportunities to build meaningful relationships while delivering outstanding service in the luxury lifestyle sector. With hybrid working options and a focus on employee well-being, we ensure that our team members thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Travel Consultant - German speaking in Manchester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Ten Lifestyle Group who are looking for fresh talent for roles like Luxury Travel Consultant - German speaking.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Ten Lifestyle Group and give you a leg up for your Luxury Travel Consultant - German speaking application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Luxury Travel Consultant - German speaking openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Luxury Travel Consultant - German speaking in Manchester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Luxury Travel Consultant - German speaking role at Ten Lifestyle Group.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Luxury Travel Consultant - German speaking position at Ten Lifestyle Group.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Ten Lifestyle Group.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Ten Lifestyle Group's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Luxury Travel Consultant - German speaking.
How to prepare for a job interview at Ten Lifestyle Group
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Ten Lifestyle Group.
