At a Glance
- Tasks: Provide personalised assistance and create unforgettable experiences for clients.
- Company: Join a global luxury concierge service with a vibrant team culture.
- Benefits: Competitive salary, hybrid working, paid sabbaticals, and employee discounts.
- Other info: Dynamic, inclusive team with genuine career opportunities.
- Why this job: Be the go-to person for luxury lifestyle management and make a real impact.
- Qualifications: Fluency in English and German, with customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a German-speaking Lifestyle Concierge! We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. Your expertise, attention to detail, and superior communication skills will be crucial in catering to our clients’ unique requests.
Key Responsibilities
- Manage a wide range of requests and provide tailored services related to travel, dining, events, and more.
- Utilize local knowledge to offer insightful recommendations and bespoke solutions to members.
- Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively.
- Conduct thorough research and analysis to curate the best options for members’ desires.
- Collaborate with other departments to enhance the overall service offering and promote all facets of Ten Group.
- Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service.
- Actively contribute to the team’s success by sharing insights and experiences.
- Deliver exceptional customer service and encourage feedback to drive continuous improvement.
Requirements
- Fluency in both English and German, with exceptional written and verbal communication skills in both languages.
- Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector.
- Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
- Proficiency in online research and resourcefulness in problem-solving.
- Passion for customer service and a keen understanding of luxury lifestyles.
- Ability to build rapport with clients and provide personalized service to enhance their experiences.
- Strong attention to detail and commitment to excellence in all aspects of work.
Working Pattern
The successful candidate must be flexible and willing to work on a rotational shift basis from Monday to Sunday. Shifts will be scheduled as either Sunday to Thursday or Tuesday to Saturday, with 5 consecutive working days, within operating hours of 08:00 to 20:00 GMT. This is a full-time position, requiring a total of 40 working hours per week.
Benefits
- A competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working – combination of working from home and the office; fully remote options are also available.
- Paid time away from work – includes a paid day each year to volunteer for a good cause important to you.
- Paid Sabbaticals – one month paid Sabbatical after every 5 years of service, without using annual leave.
- Extra Rewards – Ten Loyalty Rewards program includes a bonus and gift to thank you for being part of Ten.
- Remote Working Holidays – opportunities to travel and work anywhere in the world.
- Employee Discounts – access to travel and entertainment discounts similar to those enjoyed by our client members.
- Global, dynamic, inclusive team with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
Virtual Lifestyle Concierge | German speaking in Liverpool employer: Ten Lifestyle Group
At Ten Group, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values diversity and personal growth. As a German-speaking Lifestyle Concierge, you will enjoy competitive salaries, hybrid working options, and unique benefits such as paid sabbaticals and volunteer days, all while being part of a dynamic team dedicated to delivering unparalleled luxury experiences. Join us in our mission to innovate and inspire, and take advantage of genuine career opportunities within a global leader in luxury lifestyle management.
StudySmarter Expert Advice🤫
We think this is how you could land Virtual Lifestyle Concierge | German speaking in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ten Lifestyle Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ten Lifestyle Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Virtual Lifestyle Concierge | German speaking in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ten Lifestyle Group:Your cover letter is your chance to shine! Tell us why you want to work at Ten Lifestyle Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ten Lifestyle Group!
How to prepare for a job interview at Ten Lifestyle Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
