Head of Lifestyle Partnerships | EMEA

Join us as the Head of Lifestyle Proposition & Partnerships for EMEA, where you will lead the strategy and evolution of our luxury lifestyle offerings across the region. You will oversee a team of Partnership Managers, guiding them to strengthen, nurture, and expand our network of high-value partnerships that underpin our premium lifestyle services. You will be responsible for driving the overall lifestyle strategy—from developing innovative propositions that anticipate client needs to ensuring operational excellence in delivering exceptional experiences to our Ultra-High-Net-Worth members. A key focus will be on maximising the value of existing partnerships, deepening relationships with our most trusted partners, and identifying new opportunities that align with our brand and clients' aspirations. We are seeking a dynamic and visionary leader who combines strategic thinking with a hands-on approach to relationship and team management to ensure our lifestyle proposition remains best-in-class and evolves with market trends, partner capabilities, and client expectations.

Key Responsibilities

• Strategic Leadership: Define and lead the Lifestyle Proposition strategy for EMEA in alignment with Ten's global objectives, ensuring bold, forward-looking approaches across Dining, Retail, Entertainment, and other lifestyle categories.
• Proposition & Partnerships: Develop and manage a portfolio of lifestyle services and partnerships that deliver best-in-market offers and benefits, tailored to the needs of UHNW clients across diverse EMEA markets.
• Innovation & Engagement: Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement, requests, and bookings, while clearly communicating value to internal teams and clients.
• Collaboration & Integration: Work cross-functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms.
• Performance & Team Development: Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high-performance culture, providing leadership, coaching, and opportunities for professional growth within the team.
• Industry Representation: Represent Ten at industry events and forums, showcasing thought leadership and strengthening brand presence in the luxury lifestyle space.

Requirements

• Minimum of 3 years' leadership experience in the luxury sector, hospitality, or lifestyle services, with a focus on UHNW client engagement and service delivery.
• Proven track record in leading lifestyle propositions or high-end services, with strong operational and team management experience.
• Demonstrated success in managing cross-functional teams and driving organizational change within a global environment.
• Strong experience in commercial and partnership management, including developing and implementing policies and procedures that improve performance and results.
• Experience working in fast-paced, technology-driven environments with a passion for innovation.
• Fluency in English required; additional European languages (e.g., German, French, Norwegian, Swedish) highly advantageous.
• Ability and willingness to travel frequently across the EMEA region.

Knowledge, Skills & Abilities

• Deep understanding of the lifestyle concierge, hospitality, and luxury industries, including key trends, challenges, and best practices.
• Strong knowledge of international markets and cultural sensitivities, particularly in Europe, the UK, and EMEA.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence high-profile clients, partners, and stakeholders.
• Strong commercial acumen with a proven ability to generate revenue through innovative service offerings.
• Analytical and data-driven approach to strategy and service improvement.
• Proficiency in CRM systems and management tools to enhance service delivery and member engagement.
• Ability to foster high-performance cultures, motivating and developing teams to achieve excellence.

Hybrid/Home Office Guidelines

• Located in London, UK
• Hybrid working arrangement – at least 3x a week in the office
• A secure home office at your confirmed address, free from background noise or distractions
• You must meet minimum internet speeds for the hybrid model; this will be checked during recruitment and again on joining. An office option is also available.

Benefits

• Our people are at the heart of the business and we have a culture of recognition and reward—through regular appraisals and annual Extra Mile Awards. We support development and encourage employees to blend their aspirations with their career at Ten.
• A competitive salary package.
• Hybrid working; option for fully remote working if not near the office.
• Paid time away from work, including a day each year to volunteer.
• Paid Sabbaticals: One month paid Sabbatical after every 5 years of service.
• Extra Rewards: Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays – possibilities to Travel and Work.
• Employee Discounts on travel and entertainment.
• Be part of a global, dynamic, and inclusive team.
• Genuine career opportunities within a dynamic and international company.

Who Are We

Ten Life Group is a global luxury concierge service serving High-Net-Worth (HNW) and UHNW clients. Ten aims to become the most trusted service business in the world. We deliver through Ten's proprietary platform and our highly trained lifestyle managers. Ten is growing quickly and is a Certified B Corp.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to an inclusive work environment. All hiring decisions are based on merit, competence, performance and business needs.