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- Tasks: Elevate CRM strategy through insights and innovation to enhance customer engagement.
- Company: Join Ten, a leading service business redefining excellence with top global brands.
- Benefits: Competitive salary, hybrid working, paid time off, and volunteer days.
- Why this job: Shape the future of data-led CRM in a fast-growing, innovative company.
- Qualifications: 4+ years in CRM insights, expertise in Braze and Tableau required.
- Other info: Diverse and inclusive work environment with strong career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Shape the Future of Service Excellence with Ten! Driving Innovation. Building Trust. Redefining Service Excellence. Ten is on a mission to become the most trusted service business in the world.
We service the most valuable customers of the world\’s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten\’s services to acquire, engage and retain affluent, high net worth customers or valued employees.
Millions of individuals worldwide have access to Ten\’s services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.
We\’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we\’re setting the standard for sustainable growth and technology, AI driven innovation.
Overview
We\’re looking for a CRM Insights & Innovation Manager who will elevate our CRM strategy through bold, insight-led thinking and a deep understanding of what drives customer engagement.
- Build and evolve a centralised CRM reporting framework: dashboards, scorecards, and reporting that empower the business to act
- Identify key trends and gaps in engagement, conversion, and retention, translating data into clear, strategic opportunities
- Develop and refine attribution models that reflect true CRM impact across multi-channel journeys
- Enhance and maintain a single customer view, ensuring teams have access to accurate, actionable data to drive personalization
Key Responsibilities
- Insight-Led CRM Performance Strategy
- Innovation & Strategic Foresight
- Expertise in Braze and Tableau
- Testing & Continuous Improvement
Requirements
- 4+ years of experience in CRM insight or customer analytics roles
- Proven success in turning insight into action across complex CRM ecosystems
- Expert in Braze and Tableau, with hands-on experience using both to drive measurable results
- Strong analytical mindset, uncovering insights, driving decisions, and communicating impact
What You\’ll Gain
- A chance to shape the future of data-led CRM in a business that\’s investing heavily in innovation
- Access to best-in-class platforms, cutting-edge martech, and a collaborative, high-performance team
- The opportunity to influence how we engage, retain, and grow a loyal customer base across the globe
Guidelines for Hybrid/Home Office
- Please note that if you live within a commutable distance of the London office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility
- A secure home office at your confirmed address, free from background noise or other distractions
Benefits
- A competitive salary depending on experience
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.
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CRM Insights & Innovation Manager employer: Ten Lifestyle Group
Contact Detail:
Ten Lifestyle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Insights & Innovation Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Ten. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with Braze and Tableau, create a mini-project or case study to demonstrate your insights and innovation prowess. Share it during interviews!
✨Tip Number 3
Prepare for the interview by understanding Ten's mission and values. Think about how your experience aligns with their goal of redefining service excellence and be ready to discuss it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining the team.
We think you need these skills to ace CRM Insights & Innovation Manager
Some tips for your application 🫡
Show Your Passion for CRM: When you're writing your application, let your enthusiasm for CRM and customer engagement shine through. We want to see how your insights can drive innovation and elevate our strategy!
Be Data-Driven: Make sure to highlight your analytical skills and any experience you have with tools like Braze and Tableau. We love candidates who can turn data into actionable insights, so share specific examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. We appreciate when candidates show they understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ten Lifestyle Group
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM strategies, especially those related to customer engagement and retention. Familiarise yourself with tools like Braze and Tableau, as they are crucial for the role. Be ready to discuss how you've used these platforms to drive results in your previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing specific examples where you've turned insights into actionable strategies. Think about key trends or gaps you've identified in past roles and how you translated that data into successful outcomes.
✨Emphasise Innovation and Adaptability
Ten is all about driving innovation, so be prepared to share your thoughts on future trends in CRM and how you can contribute to their mission. Highlight any experiences where you’ve implemented innovative solutions or adapted strategies based on changing customer needs.
✨Cultural Fit and Diversity Awareness
Understand Ten's commitment to diversity and inclusion. Be ready to discuss how your unique background and experiences can contribute to a more inclusive workplace. Show that you value diverse perspectives and are eager to collaborate with a varied team.