Travel Consultant - German speaking in Brighton

To strengthen our team in the UK, we are looking for a German-speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide.

Responsibilities:

• Advising our clients – premium cardholders – by phone and email in both German and English
• Handling customer inquiries from quote preparation to billing for individual trips
• Making reservations with airlines, hotels, and travel agencies
• Creating tailored offers, travel documents, and detailed travel itineraries
• Passionately advising and facilitating unique travel experiences
• Actively selling special promotions and exclusive offers

Requirements:

• Excellent language skills in professional German and English, in written and spoken (C2 according to The Common European Framework)
• Several years of professional experience in the travel industry, a tour operator or in a travel agency
• GDS knowledge (preferably Amadeus)
• Excellent destination knowledge across key global regions
• A strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events, and culture
• Service-oriented, flexible and able to work under pressure
• Flexibility to work 5 days per week between 07:00 – 21:00 GMT, either Sunday to Thursday or Tuesday to Saturday
• The legal right to live and work in South Africa, without the need for visa sponsorship

Guidelines for Hybrid/Home Office option:

• Located in United Kingdom
• If you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• You must meet our minimum internet speeds if you want to work remotely/in our hybrid model and this will be checked during the recruitment process and again when you join
• During the first week of employment (Week 1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup
• A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week
• From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment
• Exceptions may be considered on a case-by-case basis where necessary

Benefits:

• Competitive Salary: Based on experience, plus a performance-based bonus
• Hybrid Working: Combine working from home and the office
• Paid Time Away from Work: Enjoy a competitive paid time-off package, including one paid day each year to volunteer for a cause that matters to you
• Paid Sabbaticals: One month of paid sabbatical after every five years of service, without using annual leave
• Extra Rewards: Our lucrative Ten Loyalty Rewards program includes bonuses and gifts to thank you for being part of Ten
• Remote Working Holidays: Opportunities to travel and work
• Employee Discounts: Access to great travel and entertainment discounts, just like our clients’ members enjoy!

Be part of our global, dynamic, and inclusive team, with diversity at its core. Discover genuine career opportunities within a dynamic, international company. Who We Are: Ten Lifestyle Group is a global luxury concierge service, and our travel department offers a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with their leisure travel requests. At Ten, our goal is simple: to become the most trusted service business in the world. We deliver our service through a combination of Ten’s proprietary, technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and improving the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group is part of a global community of businesses united by a shared goal: making a positive impact on society and the environment.