At a Glance
- Tasks: Provide personalised assistance and create unforgettable experiences for clients in luxury lifestyle management.
- Company: Join a global luxury concierge service with a vibrant, inclusive team culture.
- Benefits: Competitive salary, performance bonuses, hybrid working, and generous paid time off.
- Other info: Enjoy career growth opportunities and a supportive environment focused on personal development.
- Why this job: Be the go-to person for clients and make a real impact on their luxury experiences.
- Qualifications: Fluency in English and German, with strong customer service and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a German-speaking Lifestyle Concierge! We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. Your expertise, attention to detail, and superior communication skills will be crucial in catering to our clients' unique requests.
Key Responsibilities:
- Manage a wide range of requests and provide tailored services related to travel, dining, events, and more.
- Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members.
- Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively.
- Conduct thorough research and analysis to curate the best options for members’ desires.
- Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group.
- Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service.
- Actively contribute to the team’s success by sharing insights and experiences.
- Deliver exceptional customer service and receive valuable feedback to drive continuous improvement.
Qualifications:
- Fluency in both English and German, with exceptional written and verbal communication skills in both languages.
- Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector.
- Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
- Proficiency in online research and resourcefulness in problem-solving.
- Passion for customer service and a keen understanding of luxury lifestyles.
- Ability to build rapport with clients and provide personalized service to enhance their experiences.
- Strong attention to detail and commitment to excellence in all aspects of work.
Working Pattern:
The successful candidate must be flexible and willing to work on a rotational shift basis from Monday to Sunday. Shifts will be scheduled as either Sunday to Thursday or Tuesday to Saturday, with 5 consecutive working days, within operating hours of 08:00 to 20:00 GMT. This is a full-time position, requiring a total of 40 working hours per week.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
- Competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays- possibilities to travel and work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company.
Who We Are:
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Commitment to Diversity:
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
Virtual Lifestyle Concierge | German speaking in Birmingham employer: Ten Lifestyle Group
At Ten Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values recognition and personal growth. Our employees enjoy competitive salaries, flexible hybrid working options, and unique benefits such as paid sabbaticals and the opportunity to work remotely from anywhere in the world. Join our dynamic team in luxury lifestyle management, where your passion for service and attention to detail will be celebrated, and you will have genuine opportunities to develop your career while making a positive impact on society.
StudySmarter Expert Advice🤫
We think this is how you could land Virtual Lifestyle Concierge | German speaking in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the luxury lifestyle sector. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their values, services, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Lifestyle Concierge, you'll need to be articulate and personable. Role-play with a friend or record yourself to refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Ten Group.
We think you need these skills to ace Virtual Lifestyle Concierge | German speaking in Birmingham
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a German-speaking Lifestyle Concierge, make sure to highlight your fluency in both English and German. Use clear and professional language in your application to demonstrate your communication skills right from the start!
Tailor Your Application:Take a moment to read through the job description and align your experience with the key responsibilities. We want to see how your background in customer service or lifestyle management fits into our luxury sector. Personalise your application to stand out!
Be Detail-Oriented:Attention to detail is crucial in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure your CV and cover letter are well-organised and easy to read. This will show us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Ten Lifestyle Group
✨Know Your Stuff
Before the interview, dive deep into the company and its services. Understand what luxury lifestyle management means to them and be ready to discuss how your skills can enhance their offerings. This shows genuine interest and helps you stand out.
✨Showcase Your Communication Skills
As a German-speaking Lifestyle Concierge, your communication skills are key. Practice articulating your thoughts clearly in both English and German. Consider role-playing common scenarios you might encounter in the role to demonstrate your ability to handle client requests effectively.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and requests simultaneously. Share specific examples from your past experiences where you successfully juggled various responsibilities, showcasing your ability to thrive in a fast-paced environment.
✨Demonstrate Your Passion for Service
Luxury lifestyle management is all about creating unforgettable experiences. Share stories that illustrate your passion for customer service and how you've gone above and beyond to meet clients' needs. This will resonate well with the interviewers and show that you’re a great fit for their team.
