VIP Lifestyle Manager - Arabic & French Speaking in Birmingham

To complement our team in the United Kingdom, we are looking for a professional, motivated and committed VIP Lifestyle Managers in the area of Luxury Lifestyle Management. You will utilize your expertise as a language specialist based in the UK to handle complex requests in Travel, Retail, and Entertainment, particularly within the Middle East market. Your role involves assisting members to enhance their experiences while sharing knowledge within your team.

Overview of responsibilities:

• Provide friendly assistance to our valued premium customers, both over the phone and via email in Arabic, French, and English.
• Handle customer inquiries smoothly, from preparing offers to processing billing for individual trips and managing requests related to restaurant/club reservations, gift arrangements, tickets (sports and cultural events), spa/fitness services, yacht bookings, flowers, transportation, sightseeing, and more.
• Make reservations with restaurants, airlines, hotels, and local destination agencies with care.
• Share information about exciting additional services our company offers.
• Organize your tasks efficiently to ensure seamless operations.
• Provide support for member care related issues using your personal connections.
• Negotiate with suppliers to secure the best benefits for bookings.
• Gather and communicate member feedback to enhance our services.
• Maintain high service standards at every step of the member journey.
• Update request-related administration accurately and in real time.
• Ensure precise invoicing while taking advantage of commission opportunities.
• Confidently offer alternative options when the initial choice isn’t available.

Requirements

Your Profile:

• Proficiency in professional English, Arabic, and French is mandatory; strong communication skills are a must.
• Candidates should be ready for a language assessment.
• A tertiary qualification or equivalent training in a relevant field, ideally in tourism.
• Preferred familiarity with Middle Eastern cultures and events (notably Dubai, Abu Dhabi, and Doha) along with experience in the travel industry.
• Experience in leisure areas, such as hospitality, customer service, concierge, or call center operations.
• A good understanding of luxury lifestyles and affluent clientele.
• Outstanding verbal and interpersonal abilities; capacity to uphold professionalism.
• Great attention to detail coupled with strong problem-solving skills.
• Able to perform well under tight deadlines and pressure, exhibiting a positive, 'Can-Do' attitude.
• Enthusiastic about providing excellent customer service and sharing local knowledge.

Shift Patterns

The position requires rotational shifts, 5 days a week, with examples being Tuesday to Saturday or Sunday to Thursday. Each shift lasts for 9 hours, which includes a 1-hour lunch break. Specific day shift hours will be discussed during the interview. The total work hours amount to 40 hours per week.

Guidelines for Hybrid/Home Office option:

Position based in the United Kingdom. If you reside within a reasonable commuting distance from the office, you will be eligible for a hybrid working arrangement, which requires you to be in the office at least twice a week. A quiet home office environment at your designated address that is free from background noise or distractions is essential. To work remotely or in a hybrid capacity, you must meet our minimum internet speed requirements, which will be verified during the recruitment process and again upon your hiring. Alternatively, you have the option to work from our well-equipped office.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net Worth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.