At a Glance
- Tasks: Provide personalised assistance and create unforgettable experiences for clients.
- Company: Join a global luxury concierge service with a vibrant team culture.
- Benefits: Competitive salary, hybrid working, paid time off, and unique rewards.
- Other info: Flexible shifts and genuine career opportunities await you!
- Why this job: Elevate lifestyles while building strong relationships in a dynamic environment.
- Qualifications: Fluency in English and German, with customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a German-speaking Lifestyle Concierge! We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. Your expertise, attention to detail, and superior communication skills will be crucial in catering to our clients' unique requests.
Key Responsibilities:
- Manage a wide range of requests and provide tailored services related to travel, dining, events, and more.
- Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members.
- Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively.
- Conduct thorough research and analysis to curate the best options for members’ desires.
- Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group.
- Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service.
- Actively contribute to the team’s success by sharing insights and experiences.
- Deliver exceptional customer service and receive valuable feedback to drive continuous improvement.
Qualifications:
- Fluency in both English and German, with exceptional written and verbal communication skills in both languages.
- Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector.
- Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
- Proficiency in online research and resourcefulness in problem-solving.
- Passion for customer service and a keen understanding of luxury lifestyles.
- Ability to build rapport with clients and provide personalized service to enhance their experiences.
- Strong attention to detail and commitment to excellence in all aspects of work.
Working Pattern:
The successful candidate must be flexible and willing to work on a rotational shift basis from Monday to Sunday. Shifts will be scheduled as either Sunday to Thursday or Tuesday to Saturday, with 5 consecutive working days, within operating hours of 08:00 to 20:00 GMT. This is a full-time position, requiring a total of 40 working hours per week.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
- Competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays- possibilities to travel and work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company.
Who We Are:
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Commitment to Diversity:
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
Virtual Lifestyle Concierge | German speaking in Bath employer: Ten Lifestyle Group
At Ten Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values recognition and personal growth. Our employees enjoy competitive salaries, flexible hybrid working options, and unique benefits such as paid sabbaticals and volunteer days, all while being part of a global team dedicated to delivering unparalleled luxury lifestyle management services. Join us in a dynamic environment where your contributions are celebrated, and your career aspirations are supported every step of the way.
StudySmarter Expert Advice🤫
We think this is how you could land Virtual Lifestyle Concierge | German speaking in Bath
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might have connections in the luxury lifestyle sector. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their values, services, and recent news. This shows your genuine interest and helps you tailor your responses to fit their culture.
✨Tip Number 3
Practice your communication skills! As a Lifestyle Concierge, you'll need to impress with your verbal and written abilities. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at Ten Group.
We think you need these skills to ace Virtual Lifestyle Concierge | German speaking in Bath
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a German-speaking Lifestyle Concierge, make sure to highlight your fluency in both English and German. Use clear and professional language in your application to demonstrate your communication skills right from the start!
Tailor Your Application:Take a moment to read through the job description and align your experience with the key responsibilities. We want to see how your background fits into our luxury lifestyle management world, so don’t be shy about showcasing relevant experiences!
Be Personable:As a Lifestyle Concierge, building relationships is key. Let your personality shine through in your written application! Share a bit about your passion for customer service and any unique experiences that show how you go above and beyond for clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about who we are at StudySmarter!
How to prepare for a job interview at Ten Lifestyle Group
✨Know Your Luxury Lifestyle
Familiarise yourself with the latest trends in luxury lifestyle management. Research popular destinations, high-end dining options, and exclusive events that cater to affluent clients. This knowledge will help you impress during the interview and show your passion for the role.
✨Showcase Your Communication Skills
As a German-speaking Lifestyle Concierge, your communication skills are key. Practice articulating your thoughts clearly in both English and German. Consider role-playing common scenarios you might encounter in the job, such as handling client requests or resolving issues, to demonstrate your proficiency.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully managed challenging situations in previous roles. Highlight your research skills and resourcefulness in finding bespoke solutions for clients. This will showcase your ability to think on your feet and provide exceptional service.
✨Build Rapport with Interviewers
Remember, building relationships is crucial in this role. During the interview, engage with your interviewers by asking insightful questions about the company culture and their experiences. This not only shows your interest but also helps you connect on a personal level, making you a memorable candidate.
