At a Glance
- Tasks: Assist clients with luxury travel and lifestyle requests via phone and email.
- Company: Join Ten, a leading lifestyle and concierge company with a global presence.
- Benefits: Enjoy remote work options, competitive salary, and generous paid time off.
- Other info: Full training provided; flexible hours including weekends; potential for permanent role.
- Why this job: Be part of a dynamic team delivering unforgettable experiences in luxury travel.
- Qualifications: Fluency in Arabic and English; recent graduates or those with customer service experience welcome.
The predicted salary is between 24000 - 36000 £ per year.
Kickstart Your Career in Luxury Travel & Customer Service!
Arabic-Speaking Virtual Lifestyle Specialist – Temp Contract (Graduate Opportunity)
Are you a recent graduate or early-career professional looking to break into the world of luxury travel and concierge services? Do you love helping others, solving problems, and making someone’s day better? If you’re fluent in Arabic and English, and excited to work in a fast-paced, people-first environment, this could be your perfect next step!
If you answered yes to these questions, keep reading - you might be exactly who we’re looking for!
About the Role:
As an Arabic-Speaking Virtual Lifestyle Specialist, you’ll help deliver unforgettable travel and lifestyle experiences to our members around the globe. From booking luxury hotels and ground transportation to arranging VIP experiences, you’ll be the first point of contact for high-profile clients in the MENA, Europe, Asia, and US regions.
You’ll handle a high volume of calls and emails, provide tailored support, and act as a trusted go-to for all things travel-related. Don’t worry, we provide full training and a supportive team environment to help you shine!
This is a great fit if you:
- Are a recent graduate or someone looking to grow in the travel/customer service space
- Speak Arabic and English fluently
- Are a great communicator and problem-solver
- Are confident using digital platforms and multitasking under pressure
- Can work flexible hours (including weekends and some evenings)
What You’ll Do:
- Respond to travel and lifestyle requests via phone and email in both Arabic and English
- Arrange bookings for hotels, villas, cruises, transfers, flights, and more
- Deliver top-tier service that leaves a lasting impression
- Promote exclusive offers and lifestyle perks
- Work closely with trusted suppliers and global partners
- Keep detailed records to ensure a smooth member experience
- Build real connections with members - you’re not just a voice on the phone!
What We Offer
- Start Date: As soon as possible
- Contract Duration: Fixed-term (until December 2025) with potential to extend or become permanent
- Fully Remote working environment (Terms & conditions apply)
- Full training & mentoring provided
- Be part of a friendly, global team passionate about what they do
Key Skills & Attributes:
- Fluency in Arabic and English (written and verbal) (French is a plus)
- A recent graduate or someone with 1–2 years’ experience in customer service, hospitality, or travel
- Strong communication skills and a passion for helping people
- Ability to multitask in a fast-paced, high-volume environment
- Comfortable using online platforms, tools, and systems
- A flexible, proactive, and can-do attitude
- Willingness to work shift patterns, including weekends and evenings (rotational shifts)
- Access to a quiet, reliable home working set-up (laptop provided)
Guidelines for Hybrid/Home Office option:
- Please note that if you live within a commutable distance of the London office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete
Benefits & Rewards
Our people are at the heart of the business, and we have a culture of recognition and reward both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone the extramile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
- A competitive salary depending on experience
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays- possibilities to Travel and Work anywhere in the world!
- Employee Discounts.Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange (\"TENG\"). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Join Ten Group and be part of the magic behind world-class experiences
Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract) employer: Ten Lifestyle Group
At Ten Lifestyle Group, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values diversity and personal growth. As an Arabic-Speaking Virtual Lifestyle Specialist, you'll enjoy the flexibility of remote working, comprehensive training, and a supportive team environment, all while contributing to unforgettable luxury travel experiences for our clients. With competitive salaries, generous paid time off, and unique benefits like Remote Working Holidays, we empower our employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ten Lifestyle Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ten Lifestyle Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ten Lifestyle Group.
How to prepare for a job interview at Ten Lifestyle Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ten Lifestyle Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ten Lifestyle Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
