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- Tasks: Assist clients with luxury travel and lifestyle requests via phone and email.
- Company: Join Ten, a leading lifestyle and concierge company with a global presence.
- Benefits: Enjoy remote work options, competitive salary, and generous paid time off.
- Why this job: Be part of a dynamic team delivering unforgettable experiences in luxury travel.
- Qualifications: Fluency in Arabic and English; recent graduates or those with customer service experience welcome.
- Other info: Full training provided; flexible hours including weekends; potential for permanent role.
The predicted salary is between 24000 - 36000 £ per year.
Kickstart Your Career in Luxury Travel & Customer Service!
Arabic-Speaking Virtual Lifestyle Specialist – Temp Contract (Graduate Opportunity)
Are you a recent graduate or early-career professional looking to break into the world of luxury travel and concierge services? Do you love helping others, solving problems, and making someone’s day better? If you’re fluent in Arabic and English, and excited to work in a fast-paced, people-first environment, this could be your perfect next step!
If you answered yes to these questions, keep reading – you might be exactly who we’re looking for!
About the Role:
As an Arabic-Speaking Virtual Lifestyle Specialist, you’ll help deliver unforgettable travel and lifestyle experiences to our members around the globe. From booking luxury hotels and ground transportation to arranging VIP experiences, you’ll be the first point of contact for high-profile clients in the MENA, Europe, Asia, and US regions.
You’ll handle a high volume of calls and emails, provide tailored support, and act as a trusted go-to for all things travel-related. Don’t worry, we provide full training and a supportive team environment to help you shine!
This is a great fit if you:
- Are a recent graduate or someone looking to grow in the travel/customer service space
- Speak Arabic and English fluently
- Are a great communicator and problem-solver
- Are confident using digital platforms and multitasking under pressure
- Can work flexible hours (including weekends and some evenings)
What You’ll Do:
- Respond to travel and lifestyle requests via phone and email in both Arabic and English
- Arrange bookings for hotels, villas, cruises, transfers, flights, and more
- Deliver top-tier service that leaves a lasting impression
- Promote exclusive offers and lifestyle perks
- Work closely with trusted suppliers and global partners
- Keep detailed records to ensure a smooth member experience
- Build real connections with members – you’re not just a voice on the phone!
What We Offer
- Start Date: As soon as possible
- Contract Duration: Fixed-term (until December 2025) with potential to extend or become permanent
- Fully Remote working environment (Terms & conditions apply)
- Full training & mentoring provided
- Be part of a friendly, global team passionate about what they do
Key Skills & Attributes:
- Fluency in Arabic and English (written and verbal) (French is a plus)
- A recent graduate or someone with 1–2 years’ experience in customer service, hospitality, or travel
- Strong communication skills and a passion for helping people
- Ability to multitask in a fast-paced, high-volume environment
- Comfortable using online platforms, tools, and systems
- A flexible, proactive, and can-do attitude
- Willingness to work shift patterns, including weekends and evenings (rotational shifts)
- Access to a quiet, reliable home working set-up (laptop provided)
Guidelines for Hybrid/Home Office option:
- Please note that if you live within a commutable distance of the London office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete
Benefits & Rewards
Our people are at the heart of the business, and we have a culture of recognition and reward both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone the extramile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
- A competitive salary depending on experience
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays– possibilities to Travel and Work anywhere in the world!
- Employee Discounts.Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange (\”TENG\”). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Join Ten Group and be part of the magic behind world-class experiences
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Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract) employer: Ten Lifestyle Group
Contact Detail:
Ten Lifestyle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)
✨Tip Number 1
Familiarise yourself with luxury travel trends and popular destinations in the MENA region. This knowledge will not only help you during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills in both Arabic and English. Role-play scenarios where you handle customer inquiries or resolve issues, as this will prepare you for the fast-paced environment you'll be working in.
✨Tip Number 3
Network with professionals in the luxury travel and concierge industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals to help you land the job.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your suitability for a customer service position.
We think you need these skills to ace Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Arabic and English, as well as any relevant experience in customer service or hospitality. Emphasise skills like communication and problem-solving that are crucial for this role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury travel and customer service. Share specific examples of how you've helped others or solved problems in previous roles, showcasing your ability to deliver top-tier service.
Highlight Relevant Skills: Clearly outline your ability to multitask and work under pressure. Mention your comfort with digital platforms and tools, as these are essential for the role of a Virtual Lifestyle Specialist.
Show Enthusiasm for the Company: Research Ten Lifestyle Group and mention why you want to work for them specifically. Highlight their commitment to diversity and employee development, and explain how you align with their values and mission.
How to prepare for a job interview at Ten Lifestyle Group
✨Showcase Your Language Skills
Since the role requires fluency in both Arabic and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Even if you are a recent graduate, any experience in customer service or hospitality can set you apart. Share specific examples of how you've helped customers or resolved issues in previous roles, showcasing your problem-solving skills and ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Luxury Travel Trends
Research current trends in luxury travel and concierge services. Being knowledgeable about popular destinations, exclusive experiences, and high-end services will not only impress your interviewers but also show your genuine interest in the industry.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would respond to various travel requests or customer complaints, and be ready to explain your thought process and decision-making skills.
