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- Tasks: Manage the studio, drive revenue, and ensure excellent customer service.
- Company: Join Ten Health & Fitness, where we celebrate endorphins and promote a positive workout experience.
- Benefits: Enjoy a dynamic work environment with opportunities for staff development and growth.
- Why this job: Be part of a supportive culture that values expertise and personal connections.
- Qualifications: Must have REP’s level 3 qualifications and at least 1 year of management experience.
- Other info: This role includes recruiting and training staff while overseeing all studio operations.
The predicted salary is between 36000 - 60000 £ per year.
At Ten Health & Fitness, it's all about celebrating endorphins. We love the feeling you get at the end of a really good workout, and we love being able to see the benefits afterwards. For us, it's not enough that we provide our clients with a dynamic, energising exercise programme that delivers results fast. It's also important that we provide an experience that's welcoming, positive and enjoyable. Everything we do at Ten Health & Fitness is designed to help us achieve both those goals.
This is an excellent opportunity for an enthusiastic committed person who is pro-active and uses common sense to ensure great customer care and service to all our clients. We want someone who lives our Brand values ‘Deeply Expert, Knowing me Well and True Support’, is proven in delivering customer excellence, quality standards and committed to continuous improvement and staff development.
Job Description Key Accountabilities:
- Drive the revenue of the Studio creating business opportunities, corporate relationships and hitting income targets.
- Design and promote activities to meet customer demand and generate revenue.
- Carry out responsibilities regarding Ten’s policies and procedures.
- Undertake all duties and interactions with employees, partner providers, and customers fairly.
- Provide fast, courteous, and efficient responses to all customer enquiries.
- Manage the development of a full range of activities and classes at the Studio, including conducting classes when necessary to support revenue and growth.
- Recruit, train, and supervise staff, including managing staff rotas.
- Oversee all front of house team functions and reporting.
- Keep stock records.
- Prepare and check budgets and generate income.
- Oversee all required reporting for the Studio (i.e. payroll, end of month reporting, monitoring class numbers, overseeing the class timetable).
- Ensure all health and safety duties are carried out in accordance with the procedures in place at the studio.
- Prepare facilities for use to meet Ten Health & Fitness’s service standards.
Person Specification Experience Essential:
- Qualifications equating to REP’s level 3.
- Insightful – able to analyse behaviours.
- Team/studio management – minimum 1 year.
- Ability to build relationships.
- Flexible / Ability to adapt.
- Lead by example.
- Own their studio; Accountability/Professional.
- Well-presented and well-spoken, Friendly and helpful.
Studio Manager employer: Ten Health & Fitness
Contact Detail:
Ten Health & Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Manager
✨Tip Number 1
Familiarise yourself with Ten Health & Fitness's brand values. Understanding their commitment to customer care and service will help you align your approach during interviews and discussions, showcasing that you embody their ethos.
✨Tip Number 2
Network within the fitness community. Attend local fitness events or workshops to meet professionals in the industry. Building relationships can lead to valuable insights and potential referrals for the Studio Manager position.
✨Tip Number 3
Prepare to discuss your experience in driving revenue and managing teams. Be ready to share specific examples of how you've successfully created business opportunities and improved customer satisfaction in previous roles.
✨Tip Number 4
Showcase your adaptability and leadership skills. Think of instances where you've had to lead by example or adapt to changing circumstances, as these qualities are essential for a Studio Manager at Ten Health & Fitness.
We think you need these skills to ace Studio Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Ten Health & Fitness's brand values: 'Deeply Expert, Knowing me Well and True Support'. Tailor your application to reflect how you embody these values in your professional experience.
Highlight Relevant Experience: Emphasise your previous experience in studio management or customer service. Provide specific examples of how you've driven revenue, managed teams, or improved customer satisfaction in past roles.
Showcase Your Skills: Detail your qualifications, particularly those equating to REP’s level 3. Mention any additional skills that demonstrate your ability to analyse behaviours, build relationships, and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for fitness and customer care. Make sure to express your commitment to continuous improvement and staff development.
How to prepare for a job interview at Ten Health & Fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for health and fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values.
✨Demonstrate Customer Care Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to ensure client satisfaction, as this is crucial for the Studio Manager position.
✨Discuss Revenue Generation Strategies
Be ready to talk about your ideas for driving revenue and creating business opportunities. Think of innovative activities or partnerships that could attract more clients to the studio and be prepared to discuss them.
✨Emphasise Team Leadership Experience
Since the role involves managing staff, share your experiences in team management. Discuss how you've successfully recruited, trained, and motivated a team, and how you lead by example to foster a positive work environment.
