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For Companies At a Glance
- Tasks: Manage the studio, drive revenue, and ensure excellent customer service.
- Company: Join Ten Health & Fitness, where we celebrate endorphins and energising workouts.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a positive culture focused on customer excellence and continuous improvement.
- Qualifications: Must have REP’s level 3 qualifications and at least one year of team management experience.
- Other info: Opportunity to lead classes and engage with a vibrant community.
The predicted salary is between 36000 - 60000 £ per year.
At Ten Health & Fitness, it\’s all about celebrating endorphins. We love the feeling you get at the end of a really good workout, and we love being able to see the benefits afterwards. For us, it\’s not enough that we provide our clients with a dynamic, energising exercise programme that delivers results fast. It\’s also important that we provide an experience that\’s welcoming, positive and enjoyable. Everything we do at Ten Health & Fitness is designed to help us achieve both those goals.
This is an excellent opportunity for an enthusiastic committed person who is pro-active and uses common sense to ensure great customer care and service to all our clients. We want someone who lives our Brand values ‘ Deeply Expert, Knowing me Well and True Support\’ , is proven in delivering customer excellence, quality standards and committed to continuous improvement and staff development.
Job Description
Key Accountabilities:
- Drive the revenue of the Studio creating business opportunities, corporate relationships and a hitting income targets.
- Designing and promoting activities to meet customer demand and generate revenue
- To carry out the responsibilities of the post regards to Ten’s policies and procedures.
- To undertake all duties and interactions with employees, partner providers and customers fairly.
- To provide fast, courteous and efficient responses to all customers enquiries.
- To manage the development of a full range of activities and classes at Studio, including conducting classes when necessary to support the revenue and growth of the site.
- Recruiting, training and supervising staff, including managing staff rotas
- To oversee all front of house team functions and reporting.
- Keeping stock records
- Preparing and checking budgets and generating income
- To oversee all required reporting for Studio (i.e. payroll, end of month reporting, monitoring class numbers, overseeing the class timetable)
- Ensure all health and safety duties are carried out in accordance with the procedures in place at the studio.
- To prepare facilities for use meet Ten Health & Fitness’s service standards.
Person Specification – Experience
- Insightful – able to analyse behaviours
- Team / studio management – 1 year min
- Ability to build relationships
- Flexible / Ability to adapt
- Lead by example
- Own their studio; Accountability/Professional
- Well-presented and well spoken, Friendly and helpful
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Studio Manager employer: Ten Health & Fitness
Contact Detail:
Ten Health & Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Manager
✨Tip Number 1
Familiarise yourself with Ten Health & Fitness's brand values and mission. When you understand what they stand for, you can tailor your approach during interviews to demonstrate how your personal values align with theirs.
✨Tip Number 2
Network within the fitness community, especially with professionals who have experience in studio management. They can provide insights into the role and may even refer you directly to opportunities at Ten Health & Fitness.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue or improved customer service in previous roles. This will showcase your ability to meet the key accountabilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends in fitness and wellness. Being knowledgeable about current industry practices will not only impress during interviews but also show your commitment to continuous improvement, a key aspect of the role.
We think you need these skills to ace Studio Manager
Some tips for your application 🫡
Understand the Brand Values: Familiarise yourself with Ten Health & Fitness's brand values: 'Deeply Expert, Knowing me Well, and True Support'. Reflect these values in your application to demonstrate alignment with their culture.
Highlight Relevant Experience: Emphasise your experience in team or studio management, particularly any roles where you have driven revenue or improved customer service. Use specific examples to showcase your achievements.
Tailor Your CV: Customise your CV to highlight skills and experiences that are directly relevant to the Studio Manager role. Focus on your ability to build relationships, manage staff, and deliver excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for fitness and customer service. Share why you want to work at Ten Health & Fitness and how you can contribute to their goals.
How to prepare for a job interview at Ten Health & Fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and well-being during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with Ten Health & Fitness's core values.
✨Demonstrate Customer Care Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the Studio Manager position.
✨Discuss Revenue Generation Strategies
Be ready to talk about your ideas for driving revenue and creating business opportunities. Think about innovative activities or partnerships you could implement to attract new clients and retain existing ones.
✨Emphasise Team Leadership Experience
Share your experience in managing and developing teams. Discuss how you've successfully recruited, trained, and motivated staff in the past, as this will demonstrate your ability to lead the front of house team effectively.
