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For Companies At a Glance
- Tasks: Lead a dynamic team, manage studio operations, and ensure exceptional client experiences.
- Company: Join Ten Health & Fitness, a leader in wellness and fitness services.
- Benefits: Enjoy a full-time role with flexible shifts and opportunities for professional growth.
- Why this job: Be part of a vibrant community focused on client engagement and operational excellence.
- Qualifications: Proven managerial experience in hospitality or fitness, strong leadership, and financial skills required.
- Other info: Opportunity to innovate and enhance studio services while ensuring safety and compliance.
The predicted salary is between 36000 - 60000 £ per year.
Studio General Manager Job Description and Person Specification
Summary
Job Title: Studio General Manager
Service Area: Operations
Reports to: Group Operations Manager
Direct Reports: Directly Employed and Freelance colleagues, including Client Advisors, Trainers, Physiotherapists and Therapists.
Key Relationships: Group Operations Manager, Operations Director, Schedule Coordinator, Physiotherapy Area Manager, HR and Recruitment Officer, Marketing
Base Location: Ten Health & Fitness King\’s Cross
Flexibility: 100% Studio Based and with some shifts on desk
Working Pattern: Full Time, Fortnightly Rota working one weekend day every two weeks (E.g. Week 1: Mon-Fri / Week 2: Tues-Sat or Sun-Thurs)
Purpose: To lead an inclusive, safe, and client-focused team
To lead and manage the Studio, ensuring the highest standards of client engagement, operational compliance, effective team management and leadership, and revenue growth. The role involves overseeing the studio P&L, daily operations schedule oversight, managing staff, studio sales client management, and developing plans to enhance the studio\’s services and client base.
In this role, you are empowered to:
- Lead an inclusive, safe, sales and client-focused team at your studio.
- Create and develop a client community and sense of belonging.
- Manage the Financial and Business Performance of your studio.
- Consistently deliver high standards of operational excellence.
- Deliver a regular and reliable studio schedule of classes and treatment services.
- Comply with legal and regulatory standards.
Your primary duties and responsibilities
The nature of our business means as we grow and develop, your tasks may change and adapt. Accordingly, this list of duties is not exhaustive and is likely to evolve.
- Client First: Ensure that all clients receive exceptional service from the moment they enter the studio. Address client feedback and complaints promptly and professionally.
- Client Engagement: Develop and implement strategies to engage clients, such as loyalty programmes, special events, and personalised communication. Empower and encourage your team to ‘Know Me Well’ and truly show your clients that you value them.
- Studio Awareness: Work with Ten’s Marketing Team to develop marketing plans which attract and retain clients. Utilise various channels, including social media, email marketing, and local advertising, whilst complying with Ten’s brand standards.
- Operational Excellence: Oversee the day-to-day operations of the studio, including class scheduling, equipment maintenance, and cleanliness.
- Safety and Regulatory Compliance: Ensure the studio complies with all relevant Health & Safety regulations and industry standards. Ensure a safe environment for clients and colleagues.
Person Specification
You’ll need to demonstrate and apply the following essential skills, experience and knowledge to be successful in this role:
Essential skills and experience
- Proven experience in a managerial role within hospitality, retail, the fitness or wellness industry.
- Strong leadership and interpersonal skills.
- Strong financial management proficiency.
- Excellent planning and organisational skills.
- Excellent customer service skills.
- Proactive communications skills.
- Confident and comfortable learning and using electronic systems.
Essential knowledge
- An awareness of Dynamic Reformer Pilates, Personal Training, Physiotherapy, Massage Therapy, and Clinical Exercise.
- Appreciation and understanding of Health & Fitness client needs.
- Appreciation and understanding of the dynamics of working in a multi-site and multi-disciplinary team.
- An awareness of management practices, operational leadership, Health & Safety regulations.
Desirable experience and knowledge
- Experience in Dynamic Reformer Pilates, Physiotherapy, or a related field with transferrable management skills.
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Studio General Manager employer: Ten Health & Fitness
Contact Detail:
Ten Health & Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio General Manager
✨Tip Number 1
Make sure to showcase your leadership skills during the interview. Prepare examples of how you've successfully managed teams in the past, especially in client-focused environments like hospitality or fitness.
✨Tip Number 2
Familiarize yourself with the latest trends in the fitness and wellness industry, particularly around Dynamic Reformer Pilates and client engagement strategies. This knowledge will help you stand out as a candidate who is not only experienced but also passionate about the field.
✨Tip Number 3
Demonstrate your financial management proficiency by preparing to discuss how you've previously managed budgets or improved revenue in your past roles. Be ready to share specific metrics or outcomes that highlight your success.
✨Tip Number 4
Engage with Ten Health & Fitness on social media before your interview. Understanding their brand voice and current marketing initiatives can give you valuable insights to discuss during your conversation, showing your genuine interest in the company.
We think you need these skills to ace Studio General Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Studio General Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize your managerial experience in hospitality, retail, or the fitness industry. Provide specific examples of how you've led teams, managed operations, and improved client engagement.
Showcase Leadership Skills: Demonstrate your strong leadership and interpersonal skills in your application. Mention any previous roles where you successfully managed a team, resolved conflicts, or implemented strategies that enhanced team performance.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for the fitness and wellness industry. Discuss how your values align with the company's mission and how you plan to create an inclusive and client-focused environment.
How to prepare for a job interview at Ten Health & Fitness
✨Showcase Your Leadership Skills
As a Studio General Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on inclusivity and client engagement.
✨Demonstrate Financial Acumen
Since the role involves managing the studio's P&L, come ready to discuss your experience with financial management. Highlight any strategies you've implemented that led to revenue growth or improved operational efficiency.
✨Client-Centric Approach
Emphasize your commitment to exceptional client service. Prepare to discuss how you've addressed client feedback and created engaging experiences, such as loyalty programs or special events.
✨Familiarity with Health & Safety Standards
Understanding compliance is crucial. Be ready to talk about your knowledge of Health & Safety regulations and how you've ensured a safe environment in previous roles.
