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- Tasks: Be the friendly face of Ten, ensuring clients have a top-notch experience from start to finish.
- Company: Join Ten Health & Fitness, where we help people move better and live longer.
- Benefits: Enjoy £14.29/hour, performance bonuses, free Pilates classes, and extra annual leave with service.
- Why this job: This role offers a vibrant environment, personal growth, and the chance to make a real impact.
- Qualifications: Experience in customer service and managing bookings is a plus; knowledge of Mind Body Online is desirable.
- Other info: Work 14 hours weekly, primarily on Fridays and Saturdays, in a dynamic studio setting.
Location: Ten Health & Fitness St James's Studio, 100% studio based
Working Pattern (14 hours per week): Friday 12pm - 7.30pm, Saturday 8.45am - 4.45pm
Your purpose:
Ten’s success is built on our unique ability to help people move better and live longer well. You contribute to that success by being the first point of contact for our visitors, being an expert in our services and offers, and providing a consistently high level of customer service.
Primary duties and responsibilities:
- Ensuring all our clients have a premium and personal experience from arrival in studio, to studio tours and checking in with them after their session.
- You know their names, their favourite classes and can recommend other services that may be relevant for them.
- Responding to client queries face to face, over the phone and via email in a timely manner with exceptional customer service skills.
- Championing all Ten’s services with our clients, offering cross-service referrals.
- Helping clients purchase memberships, offers and class blocks that best suit their routine and goals.
- Processing retail transactions and upselling clients to bundles/deals.
- Appointment management: Booking clients into the schedule, managing clear communication across the studio team.
- Adhering to Ten’s cancellation policies, offering alternatives and re-booking opportunities to clients.
- Collecting payment and new client details.
- Ensuring compliance by collecting required forms and details from clients and following data storage processes.
- Maintaining clean and tidy studio to hygienic and premium standards.
- Restocking toiletries, towels and retail displays.
- Maintaining our brand standards by completing a daily ‘Ten walk’.
- Reporting hazards or repairs to facilities team.
- Assisting stock take.
- Leading health & safety procedures.
- Supporting the studio team with administration.
What you'll bring in skills and experience:
- Practical experience managing bookings and/or reservations.
- Experience selling goods or services to clients.
- Knowledge of Mind Body Online is highly desirable.
What could Ten Health & Fitness offer you?
- £14.29 per hour + performance-based commission.
- Continuous professional development opportunities.
- Additional annual leave per year of service.
- Free Pilates classes and discounted Physio & Massage sessions.
- Nominate a friend or family member for free Pilates classes.
- Annual leave increase with length of service.
Client Advisor employer: Ten Health & Fitness
Contact Detail:
Ten Health & Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor
✨Tip Number 1
Familiarise yourself with Ten Health & Fitness's services and offerings. Knowing the ins and outs of what they provide will help you engage confidently with clients and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Client Advisor. This will prepare you to handle client queries effectively and showcase your ability to provide a premium experience.
✨Tip Number 3
Research Mind Body Online, as familiarity with this platform is highly desirable for the role. Understanding how it works will give you an edge and show your commitment to the position.
✨Tip Number 4
Network with current or former employees of Ten Health & Fitness if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Client Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and fitness. Mention specific experiences where you provided exceptional service or managed bookings effectively, as this is crucial for the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you managed client interactions, bookings, or sales. Use quantifiable achievements to demonstrate your impact, such as increasing sales or improving customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in a client-facing role.
How to prepare for a job interview at Ten Health & Fitness
✨Know the Company Inside Out
Before your interview, make sure you research Ten Health & Fitness thoroughly. Understand their services, values, and what makes them unique. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Client Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients. Highlight your ability to handle queries and provide personalised recommendations.
✨Demonstrate Your Sales Acumen
Since the role involves upselling memberships and services, be ready to discuss your experience in sales. Think of specific instances where you successfully sold a product or service and how you approached it.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not only interested in the job but also in how you can fit into their team.
