At a Glance
- Tasks: Create a welcoming experience for clients and manage bookings with care.
- Company: Join Ten, a studio dedicated to helping people move better and live longer.
- Benefits: Earn commission, enjoy discounts on services, and access ongoing learning opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be the friendly face that makes a real difference in clients' lives every day.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role
At Ten, we help people move better and live longer well. Our Client Advisors play a huge part in this. You are the friendly face of the studio, the first hello and often the last goodbye. You create a welcoming, calm, and premium experience for every client who walks through our doors.
In this role, you will report directly to the Studio Manager and work closely with the wider studio team to make sure each day runs smoothly and every client feels cared for. You love people, you remember names, and you enjoy helping clients find the services that truly support their goals. You take pride in delivering exceptional service every single day.
What you will be doing
- Creating an exceptional client experience
- Welcome clients warmly and make them feel at home from the moment they arrive
- Deliver thoughtful studio tours and check in with clients after their sessions
- Build genuine relationships by remembering names, favourite classes, and preferences
- Handle client questions in person, by phone, and by email with care, clarity, and confidence
- Supporting sales in a natural way
- Talk confidently about all Ten services and help clients discover what suits them best
- Support clients with memberships, class blocks, and special offers that fit their lifestyle
- Process retail purchases and recommend bundles or add ons when appropriate
- Managing bookings and appointments
- Book and manage client appointments smoothly and accurately
- Communicate clearly with the studio team to keep the day running seamlessly
- Follow Ten cancellation policies while offering kind and helpful rebooking options
- Collect payments and client details and ensure all required forms are completed correctly
- Keeping the studio looking and feeling its best
- Maintain a clean, calm, and premium studio environment at all times
- Restock towels, toiletries, and retail displays
- Complete the daily Ten walk to uphold brand standards
- Flag any maintenance or safety issues to the facilities team
- Support stock takes, health and safety procedures, and studio administration
What you will bring
- A natural passion for delivering premium customer service
- Experience managing bookings, reservations, or schedules
- Confidence in selling products or services in a friendly and genuine way
- Strong communication skills and a proactive mindset
- Experience using Mindbody Online is a bonus but not essential
What you will get at Ten
- Performance related commission, paid monthly based on revenue
- Free Pilates classes when spaces are available
- 50% discount on Physio and Massage sessions
- 30% discount on retail items
- Ongoing learning and development through internal and external CPD opportunities
- Cycle to Work Scheme to help spread the cost of a bike through your pay
- Employee referral bonus of £300 when your referral passes probation
- Access to the Health Shield Cash Plan to claim back everyday healthcare costs such as dental, optical, and medical
- Additional annual leave for each year of service, up to an extra five days
- Option to take a 1 month unpaid sabbatical after 5 continuous years with Ten
Freelance Client Advisor in London employer: Ten Health and Fitness
At Ten, we pride ourselves on being an exceptional employer that values the well-being and growth of our team members. As a Digital Marketing Manager, you'll thrive in a collaborative and innovative work culture, where your contributions directly impact our clients' experiences and our business success. With generous benefits like performance-related bonuses, discounts on wellness services, and ongoing professional development opportunities, you'll find a fulfilling career path in a vibrant environment dedicated to health and fitness.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Client Advisor in London
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Ten Health and Fitness might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Freelance Client Advisor in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Ten Health and Fitness know if you can meet their needs without any hiccups!
Tailor Your Application to Ten Health and Fitness:Every company has its vibe and customer approach. Research Ten Health and Fitness's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Ten Health and Fitness
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Ten Health and Fitness.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
