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- Tasks: Lead a dynamic team, drive studio performance, and enhance client experiences.
- Company: Join Ten, a Pilates-led health and wellness business focused on personalised care.
- Benefits: Enjoy free classes, discounts on treatments, and ongoing professional development.
- Why this job: Make a real impact in health and wellness while growing your leadership skills.
- Qualifications: Experience in team management, revenue driving, and customer service required.
- Other info: Stable full-time role with opportunities for career growth and a supportive team.
The predicted salary is between 30000 - 40000 £ per year.
About Ten
At Ten, we help people move better and live longer. We are a Pilates-led health and wellness business built around our Circle of Care. This means our clients are supported at every stage of their journey, from pain and rehab to strength, confidence, and long-term results. Our studios bring together Reformer Pilates, Physiotherapy, Clinical Exercise, and Massage in one place. We work as one team, sharing knowledge and supporting each other so our clients receive truly personalised care.
About the role
This is a full time onsite role, 5 days per week, based within the studio. The Studio Manager is responsible for the overall performance, standards and experience of the studio. This is a leadership role for someone who is commercially aware, people focused and operationally strong. You will drive revenue, manage the team, protect standards and ensure every client experience reflects The Ten Way. You will act as the key link between studio operations and senior leadership, ensuring consistency, accountability and continuous improvement.
Your responsibilities
- Studio Performance and Revenue
- Drive studio revenue and deliver against income targets
- Build local relationships and corporate opportunities
- Monitor class occupancy, retention and revenue performance
- Support growth through promotions, outreach and client engagement
- Review studio performance data and take proactive action
- Lead, manage and develop the studio team
- Recruit, onboard and support Trainers and Front of House
- Manage rotas, performance and absence
- Conduct probation reviews, performance reviews and regular one to ones
- Confidently handle difficult conversations relating to performance, change and conduct
- Provide clear, constructive and helpful feedback
- Set expectations and hold the team accountable to standards
- Lead by example in professionalism and accountability
- Ensure fast, courteous and efficient responses to all enquiries
- Maintain a welcoming, professional and positive studio environment
- Support client retention and long term relationships
- Oversee Front of House standards and daily operations
- Step into classes where required to support business continuity
- Ensure all health and safety standards are maintained
- Monitor class numbers and timetable performance
- Manage stock control and equipment inventory
- Maintain accurate studio administration and checklists
- Ensure compliance with Ten policies and procedures
What you will bring
- Experience
- Experience managing and leading a team
- Experience driving revenue or working to targets
- Experience conducting probation and performance reviews
- Experience having difficult conversations in a professional and balanced way
- Strong customer service background
- Experience managing rotas and operational processes
- Commercially aware and performance driven
- Strong leadership presence
- Confident communicator
- Able to analyse behaviours and solve problems
- Accountable and professional
- Adaptable and calm under pressure
- People focused and relationship driven
- High standards and attention to detail
- Integrity and honesty
How We Measure Success
- Studio revenue and growth
- Class occupancy and retention
- Team engagement and performance
- Client feedback and satisfaction
- Compliance and operational standards
Why join Ten
At Ten, this role offers more than just a timetable.
- Full-time role with stability, 40 hours per week and a consistent schedule
- Loyal and engaged client base across London
- Premium studio environments with high quality equipment
- True multidisciplinary team supporting both your development and your clients outcomes
- Ongoing CPD, internal training, and brand led education
We also look after our people.
- Free Ten classes, subject to availability
- 50% discount on Physiotherapy and Massage treatments
- 30% discount on Retail products
- Cycle to Work scheme
Additional benefits.
- Access to the Health Shield cash plan for everyday healthcare costs
- £300 referral bonus for successful employee referrals
- Increased annual leave with length of service
- 1 month unpaid sabbatical after 5 continuous years with Ten
Studio Manager in London employer: Ten Health and Fitness Ltd.
Contact Detail:
Ten Health and Fitness Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Manager in London
✨Tip Number 1
Get to know the studio vibe! Before your interview, pop by the studio if you can. Chat with the team and clients to get a feel for the atmosphere. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Show off your leadership skills! Be ready to share specific examples of how you've successfully managed teams or driven revenue in the past. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle difficult conversations or performance issues. Practising your responses can help you stay calm and collected during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Studio Manager in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for health and wellness in your application. Share why you're excited about the Studio Manager role and how your values align with our mission at Ten.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. Focus on your leadership skills, revenue-driving achievements, and customer service background to catch our eye.
Craft a Compelling Cover Letter: Use your cover letter to tell us your story! Explain how your past experiences have prepared you for this role and how you plan to contribute to our team and clients' success.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ten Health and Fitness Ltd.
✨Know Your Studio Inside Out
Before the interview, make sure you research Ten thoroughly. Understand their approach to health and wellness, especially how they integrate Pilates, physiotherapy, and client care. This knowledge will help you demonstrate your alignment with their values and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Studio Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to drive performance and handle difficult conversations. Highlight your experience in conducting performance reviews and how you’ve supported team development.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've driven revenue in previous roles. Think about specific strategies you've implemented to boost performance and client retention. Showing that you understand the business side of running a studio will set you apart from other candidates.
✨Engage with Client Experience
Client satisfaction is key at Ten, so be prepared to talk about how you've enhanced client experiences in your past roles. Share any initiatives you've led that improved customer service or client relationships, and express your commitment to maintaining high standards in the studio environment.