At a Glance
- Tasks: Provide personalised assistance and create unforgettable experiences for our members.
- Company: Join a dynamic team in Luxury Lifestyle Management.
- Benefits: Competitive salary, hybrid work model, paid time off, and unique rewards.
- Other info: Flexible shifts, opportunities for remote work, and career growth.
- Why this job: Be the go-to person for luxury experiences and make a real impact.
- Qualifications: Fluent in German and English with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
We are seeking a dedicated, professional German‑speaking Lifestyle Concierge to join our dynamic team in Luxury Lifestyle Management.
You will be the go‑to person for our members, offering personalized assistance and creating unforgettable experiences.
Responsibilities
- Personal care of members and handling a wide range of requests related to travel, restaurants, events, leisure and special wishes.
- Utilize local knowledge and a keen sense for quality to provide individual recommendations and tailor‑made experiences.
- Build and maintain trustworthy, long‑term relationships through attentive, reliable and discreet service.
- Conduct thorough research to find the best possible options for each wish.
- Collaborate closely with colleagues and partners to deliver a seamless, high‑quality service experience and showcase the full portfolio of Ten Group.
- Document all enquiries and interactions to ensure continuous, personalized support.
- Share ideas, recommendations and service best‑practices with the team.
- Deliver exceptional customer service at the highest level and handle feedback constructively to drive continuous improvement.
Qualifications and Skills
- Fluent in German and English with excellent written and verbal communication skills in both languages.
- Experience in customer service, concierge service or lifestyle management, preferably within the luxury sector.
- Strong organisational abilities and the capacity to manage multiple requests simultaneously while meeting deadlines in a dynamic environment.
- High‑quality research skills, creativity and a solutions‑oriented approach to individual requests.
- Strong service orientation and a fine‑tuned sense for premium lifestyles and exclusive experiences.
- Ability to quickly build a personal relationship with members and create remarkable customer experiences through dedicated service.
- Strong attention to detail and a consistent demand for quality and excellence in all work areas.
- Work Schedule
The successful candidate must be flexible and willing to work on a rotational shift basis from Monday to Sunday.
Shifts are scheduled either Sunday to Thursday or Tuesday to Saturday, with five consecutive working days, within operating hours of 08:00 to 20:00 GMT.
This is a full‑time position requiring 40 working hours per week.
Compensation & Benefits
- Competitive salary based on experience, plus a performance‑based bonus.
- Hybrid working model – combine remote work with office presence; fully remote options available for those living far from the office.
- Paid time off, including a paid day each year to volunteer for a cause important to the employee.
- Paid sabbatical: one month paid after every five years of service, without using annual leave.
- Ten Loyalty Rewards program, offering bonuses and gifts.
- Remote working holidays – opportunities to travel and work from anywhere.
- Employee discounts for travel and entertainment, benefiting from member rates.
EEO Statement – Commitment to Diversity
All aspects of our relationship, including hiring, promotion, discipline, and termination, are based on merit, competence, performance, and business needs.
Ten works with a small, preferred supplier list of recruitment agencies only; we are not accepting new agencies at this time.
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StudySmarter Expert Advice🤫
We think this is how you could land Virtual Lifestyle Concierge | German speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ten Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ten Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Virtual Lifestyle Concierge | German speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ten Group:Your cover letter is your chance to shine! Tell us why you want to work at Ten Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ten Group!
How to prepare for a job interview at Ten Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
