Transformation Manager

We’re looking for a dynamic Transformation Manager to join our team. This is a broad and dynamic role with significant influence over the strategic direction of the company. The role is responsible for enhancing understanding, decision-making, and execution across all key areas of the business and operations.

As the company undergoes rapid growth and expansion, this high impact role will play a key part in supporting and leading transformation initiatives as part of a unit focused on Change and Transformation for the business. These include driving the adoption of new or emerging mission critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies.

As a Transformation Manager you will be working on cutting edge technology with a range of leaders within the business. This role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product or Technology domains. The role will support the Transformation Director and require close collaboration with senior leadership including Cleveland executives to analyze existing processes and identify opportunities to drive efficiency through either enhanced output or automation.

Candidates will be expected to drive and lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, clear communication of goals, effective stakeholder engagement and continued measurement of ROI. This includes defining project scope, working across cross functional teams, managing timelines and budgets, and delivering measurable outcomes that support organisational growth and operational efficiency.

You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes. These initiatives could range from transforming how we engage with members to developing agentic frameworks that empower departments to operate more efficiently and effectively, or to designing and launching the service on a new channel.

• Lead and manage end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress.
• Identify areas for improvement and develop strategies to optimise business processes while evaluating potential return on investment.
• Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives.
• Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact.
• Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary.
• Analytics, reporting and instrumenting the business: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders.
• Operational analysis: understanding workforce operational processes, and identifying opportunities to optimise profitability across geographies, channels, or propositions to drive operational efficiencies and improvements.

• Bachelor’s degree in Engineering, Mathematics, Computer Science, or a related field.
• 3–5+ years of professional experience, ideally within professional services (e.g., management consulting, investment banking, or an accounting firm).
• Ambitious and motivated to design and lead change.
• High potential to grow into future leadership roles within the business.
• Highly numerate, inquisitive, and analytical, with the ability to translate complex data into clear, concise, and actionable insights.
• Strong ability to quickly learn and adapt to new technologies, processes, and business areas, driven by curiosity and a desire to understand how things work.
• Ability to see the bigger picture and derive strategic insights from detailed numerical analysis.
• Self-driven and resilient, comfortable operating in ambiguous or evolving environments with multiple competing priorities.

• Data Visualization Tools: Tableau, Power BI, QlikView, or Looker.
• Data Transformation & Querying Languages: SQL, M Code, DAX, or similar.
• Automation Languages: Python, Java, C#, R, or similar.
• Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, or Zapier.
• Scripting for Workflow Automation: VBA, Shell Scripting, or JavaScript.

This role operates on a hybrid working model, with a minimum of 2 days per week in the office. Regular in-office presence is important to support collaboration, team connection, and effective cross-functional working. The hybrid arrangement is a core requirement of the role.

Our people are at the heart of the business and we have a culture of recognition and reward through regular appraisals and annual Extra Mile Awards. We encourage all staff to incorporate their aspirations and interests into their career at Ten and support development every step of the way.

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and the office.
• Paid time off, including a paid day each year to volunteer time for a cause important to the employee.
• Paid Sabbaticals: one month paid sabbatical after every 5 years of service.
• Extra Rewards: Ten Loyalty Rewards program including a bonus and gift.
• Remote Working Holidays: possibilities to Travel and Work anywhere in the world.
• Employee Discounts: access to travel and entertainment discounts.
• Be part of a global, dynamic, and inclusive team with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998. Delivering unique travel, entertainment and dining experiences to the world, Ten serves millions of members across lifestyle, travel, dining, entertainment and retail benefits for over fifty clients including HSBC, Bank of America and Westpac.

Ten’s partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. Its operations are underpinned by a personalised platform with thousands of supplier relationships and 25 years of expertise from 22 global offices.

Looking ahead Ten's strategy revolves around four key areas: Deliver a world-class member experience; Invest in technology; Expand contracts with new and existing clients; Establish a foothold in new markets by leveraging its market-leading service proposition.

We encourage diverse philosophies, cultures, and experiences. We are dedicated to creating an inclusive work environment. All aspects of our relationship, including hiring, promotion, discipline, or termination, will be based on merit, performance and business needs.