Transformation Analyst

Are you passionate about making a real difference in how teams work and how members experience service? At Ten Group, we’re on a mission to become the world’s most trusted service provider. As a Transformation Analyst, you’ll play a pivotal, supportive role in driving innovation and operational excellence across our global concierge business.

Key Responsibilities:

• Support & Collaborate: Work closely with operations leads and transformation stakeholders, mapping and documenting service fulfilment processes across regions and teams. Facilitate structured sessions to capture current workflows, ensuring all changes are well designed, documented, and adopted globally.
• Drive Innovation: Use Lean and Six Sigma principles to identify inefficiencies, design future-state workflows, and pilot new solutions that make a measurable impact. Build an improvement backlog with clear priorities and coordinate the rollout of operational enhancements.
• Champion Process Excellence: Coordinate the implementation of improvements, track milestones, risks, and benefits, and ensure changes are adopted and sustained—helping teams deliver faster, better service. Maintain a centralised, version-controlled repository of process documentation and support global process standards while acknowledging regional differences.
• Embrace Technology: Stay ahead with automation tools (such as Power Platform and RPA), prototype simple solutions, and work with specialists to implement and measure automation benefits. Support the adaptation of global standards and drive adoption through training and ongoing support.
• Foster a Culture of Growth: Share best practices, support training, and help teams adapt to new ways of working. Collaborate across teams and cultures, building trust and maintaining accurate documentation and trackers. Encourage continuous learning and professional development.

Have the necessary work authorization to live and work in United Kingdom, without sponsorship. Candidate to be based in London, United Kingdom and to agree on a Hybrid work model. Exceptional English language skills with at least C1-C2 proficiency. 2–4 years’ experience in high-volume, service-driven environments (contact centres, financial services, utilities, etc.). Working awareness of processes automation tools (e.g. Microsoft Power Automate) and the ability to describe how manual processes could be automated end-to-end. Proven ability to deliver end-to-end process improvements with measurable results. Strong analytical and problem-solving skills. Familiarity with process mapping tools (Visio, Lucidchart, Miro) and methodologies (BPMN, SIPOC, Lean, Six Sigma). Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• Competitive remuneration depending on experience.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays- possibilities to Travel and Work anywhere in the world!
• Employee Discounts.Access to lots of great travel and entertainment discounts as our clients’ members would!

Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company.

Who We Are Ten Lifestyle Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High Net-worth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. At Ten Group, we’re bold, we own it, and we work as one team. We value diversity, welcome feedback, and invest in our people’s growth. If you’re ready to support teams, drive innovation, and help shape the future of service, we want to hear from you.