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For Companies At a Glance
- Tasks: Lead a team delivering luxury lifestyle services to high-net-worth clients across Europe.
- Company: Join Ten Group, a global luxury concierge service committed to exceptional client experiences.
- Benefits: Enjoy hybrid working, competitive salary, paid time off, and unique travel opportunities.
- Why this job: Be part of a dynamic team focused on innovation and continuous improvement in luxury services.
- Qualifications: Strong background in luxury hospitality and proven leadership skills required.
- Other info: Opportunity for remote working holidays and a supportive culture that values diversity.
The predicted salary is between 43200 - 72000 £ per year.
Join us as our next Service Delivery Team Manager – Luxury Lifestyle Services. We are seeking a strategic and hands-on leader to oversee the delivery of exceptional lifestyle services for our high-net-worth European clientele. This role is ideal for a passionate service expert with a strong background in luxury hospitality, travel, and concierge services.
What You’ll Do
- Lead and develop a high-performing team to deliver premium lifestyle experiences to European HNW members.
- Ensure service excellence, proactively enhancing efficiency, quality, and member satisfaction.
- Collaborate across global teams, aligning service delivery with business objectives and industry trends.
- Resolve high-level escalations, ensuring swift, tailored solutions for our discerning clientele.
- Drive continuous improvement, refining processes to exceed member expectations.
What We’re Looking For
We’re seeking a strategic and hands-on leader with a passion for luxury lifestyle services and a proven track record in team leadership and service excellence. The ideal candidate will have:
- Expertise & Industry Insight
- Deep knowledge of luxury lifestyle services, including hospitality, travel, and premium experiences.
- Active awareness of European luxury markets, ensuring service excellence and innovation.
- Ability to bridge Proposition and Lifestyle teams, setting and exceeding industry standards.
- Leadership & Team Development
- Strong people management skills, leading high-performing teams across multiple locations.
- A mentor and motivator, driving engagement, growth, and professional excellence.
- Cross-functional leadership experience, ensuring alignment across global teams.
- Service Excellence & Problem-Solving
- Results-driven mindset, focused on member satisfaction, efficiency, and SLAs.
- Proactive problem solver, identifying and resolving roadblocks to enhance service quality.
- Expert in customer care, confidently handling escalations and turning challenges into positive outcomes.
- Collaboration & Communication
- Professional English language skills are essential; additional European languages such as German, French, Italian, Swedish, or Norwegian are highly beneficial.
- Exceptional communication skills, engaging stakeholders across all levels.
- Collaborative and adaptable, excelling in a fast-paced, evolving environment.
This role is perfect for a dynamic leader who thrives in a member-focused, high-performance environment, committed to innovation and continuous improvement.
Guidelines For Hybrid/Home Office Option
Located in the United Kingdom. Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office. A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work remotely/in our hybrid model.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
- A competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to travel and work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 12 April 2025. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Construction
Service Delivery Team Manager - Europe Lifestyle | London employer: Ten Group
Contact Detail:
Ten Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Team Manager - Europe Lifestyle | London
✨Tip Number 1
Familiarise yourself with the latest trends in luxury lifestyle services. Understanding what high-net-worth clients expect can give you an edge in interviews, allowing you to speak confidently about how you can meet and exceed those expectations.
✨Tip Number 2
Network within the luxury hospitality and concierge sectors. Attend industry events or join relevant online forums to connect with professionals who can provide insights or even refer you to opportunities at Ten Group.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in detail. Be ready to share specific examples of how you've successfully managed teams and resolved escalations, as this role heavily focuses on team development and service excellence.
✨Tip Number 4
Brush up on your language skills if you speak any European languages. Highlighting your multilingual abilities can set you apart, especially since the role involves working with a diverse clientele across Europe.
We think you need these skills to ace Service Delivery Team Manager - Europe Lifestyle | London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality, travel, and concierge services. Use specific examples that demonstrate your leadership skills and service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury lifestyle services. Mention how your background aligns with the role's requirements and express your enthusiasm for contributing to Ten Group's mission.
Highlight Relevant Skills: Emphasise your problem-solving abilities and results-driven mindset. Include any experience you have with high-net-worth clients and your approach to ensuring member satisfaction.
Showcase Language Proficiency: If you speak additional European languages, make sure to mention them. Highlighting your language skills can set you apart, especially in a role that involves engaging with diverse clientele.
How to prepare for a job interview at Ten Group
✨Showcase Your Luxury Service Expertise
Make sure to highlight your experience in luxury hospitality, travel, and concierge services. Prepare specific examples of how you've delivered exceptional service in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Be ready to discuss your leadership style and how you've successfully managed high-performing teams. Share stories that illustrate your ability to mentor and motivate team members, as well as how you’ve handled cross-functional collaboration.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle high-level escalations or service challenges. Think of examples where you turned a negative situation into a positive outcome, showcasing your proactive problem-solving skills.
✨Communicate Effectively
Since exceptional communication is key in this role, practice articulating your thoughts clearly and confidently. If you speak any additional European languages, mention them, as this could give you an edge in the interview.
