At a Glance
- Tasks: Manage client programmes and drive strategic account growth in a dynamic environment.
- Company: Join Ten, the global leader in lifestyle management and concierge services.
- Benefits: Enjoy hybrid working, competitive salary, paid sabbaticals, and employee discounts.
- Other info: Be part of a diverse team committed to innovation and excellence.
- Why this job: Make a real impact while developing your career in a supportive, inclusive team.
- Qualifications: 5+ years in account management with strong communication and organisational skills.
The predicted salary is between 50000 - 60000 £ per year.
At Ten, our goal is simple: to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and inspire, continuing to improve the lives of millions of members.
The role involves managing our existing client programmes, requiring a high degree of accountability and engagement with senior leadership. It’s your chance to define our position in the region and create results that influence Ten’s global business.
Key responsibilities:
- Strategic Account Growth: Develop and deliver an ambitious Growth Plan by building a strong network of stakeholder relationships within the client organization and influencing client strategy to unlock growth opportunities.
- Account Management: Oversee the successful delivery of the corporate programmes, meeting shared objectives and success metrics. Manage the governance process, with monthly meetings and quarterly strategic business reviews. Resolve day-to-day issues promptly and escalate appropriately. Maintain strong internal communication to ensure all relevant teams are up to speed on key priorities and activities. Share good news both externally and to relevant teams internally. Raise invoices in a timely manner and ensure payment is promptly received.
- Management Information, Data and Market Intelligence: Provide accurate, timely reports for clients. Analyze complex data trends and translate insights into actionable plans. Stay ahead of market and competitor trends, sharing insights with relevant internal stakeholders.
Requirements:
- Minimum 5 years of experience in a similar role.
- Proven experience in strategic account management, preferably within banking, lifestyle, or concierge services.
- Strong understanding of commercial strategy and stakeholder engagement.
- Exceptional organizational skills with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Proactive, hands-on approach with the ability to work independently and make sound decisions.
- Proficiency in CRM systems and business intelligence tools.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Ability to work in a fast-paced, dynamic environment with a high level of adaptability.
- Performance-driven with a demonstrated ability to drive success and achieve business targets through strategic initiatives.
- Fluent in English.
Guidelines for Hybrid/Home Office:
- Located in London.
- You will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work in our hybrid model, which will be checked during the recruitment process and again when you join.
- We also have a great office that you can work from as an alternative.
Benefits:
- A competitive salary depending on experience.
- Hybrid working: You can combine working from home and working from the office.
- Paid time away from work: Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals: One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards: Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays: Possibilities to travel and work anywhere in the world!
- Employee Discounts: Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Commitment to Diversity: We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at Ten. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
Senior Account Manager employer: Ten Group
At Ten, we pride ourselves on being a leading employer in the lifestyle management sector, offering a vibrant work culture that values recognition and personal growth. Our London office fosters a dynamic environment where employees can thrive through hybrid working arrangements, competitive salaries, and unique benefits like paid sabbaticals and remote working holidays. Join us to be part of a diverse team dedicated to innovation and excellence, while enjoying opportunities for career advancement and meaningful contributions to our global mission.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ten Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ten Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ten Group:Your cover letter is your chance to shine! Tell us why you want to work at Ten Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ten Group!
How to prepare for a job interview at Ten Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
