Virtual Concierge | Dining specialist (Hiring Immediately) in London

If food is your first language and creating memorable dining experiences is what excites you, this role is made for you. As a Dining Virtual Concierge, you will not only share your passion for all things dining with your teammates but most importantly use your knowledge to help our members secure the best tables according to their preferences whilst meeting deadlines. Some requests will be straightforward such as checking availability and making bookings. Others, however, will be more unusual and will require tenacity and excellent problem-solving skills. You will use your knowledge, contacts and expertise to ensure our service is delivered to the highest standard. Last but not least, you will be working in one of the most vibrant and colourful teams where boredom is never on the menu!

Management of Members’ Requests

• Acknowledge and respond to requests within deadlines, ensuring member needs are met.
• Liaise with members, suppliers, and staff to provide high-quality responses.
• Resolve requests resourcefully and seek opportunities to exceed expectations.
• Conduct research for atypical jobs.

Relationship Building

• Ask open questions to understand member needs and encourage service utilization.
• Gather and relay member feedback to enhance satisfaction and repeat business.
• Maintain high service standards throughout the member journey and negotiate with restaurants for bookings.

Administration

• Keep accurate, real-time records of member requests to avoid confusion.
• Ensure commission-generating requests are invoiced correctly.

Member Satisfaction

• Collaborate with the satisfaction team to enhance service levels.
• Resolve customer care issues effectively and address feedback to improve processes.
• Provide members confidence in alternate options when first choices are unavailable.

Supplier Relationships

• Understand member needs and promote full service utilization.
• Gather feedback to encourage repeated use of the service.
• Maintain high standards of communication throughout the member journey.

Requirements

• Essential: Have the necessary work authorization to live and work in the United Kingdom (no sponsorship possible).
• Candidate is based in London and agrees to a Hybrid contract with at least 60% in office presence.
• Exceptional English language skills with at least C1-C2 proficiency.
• Exceptional customer service skills with experience in catering or hospitality.
• Strong organizational skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to build and maintain relationships with restaurants and culinary partners.
• Passion for food and dining with knowledge of local culinary offerings.

Desirable:

• Previous experience in lifestyle management, concierge services, or similar roles.
• Knowledge of the local dining scene and culinary trends.
• Fluency in another language is a plus.

Benefits

• Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
• We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
• Rewards designed around you: A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts.