Talent Acquisition Manager in London

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence. Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail. We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together.

The role: We are looking for a Talent Acquisition Manager to join us in London. This is an exciting opportunity for a recruitment professional who thrives in a fast-paced environment and is passionate about attracting exceptional talent, delivering outstanding candidate experiences, and helping shape the future workforce of our business. In this role, you will be working on a diverse array of roles across multiple sectors. You will be responsible for recruiting across our global offices but will predominantly focus on hiring into the region’s largest sites (Cape Town, London and Switzerland). You will act as a trusted recruitment partner to our London-based Executive Committee, leading hiring initiatives across all levels of the organisation, including senior leadership and C-suite appointments.

Key responsibilities:

• Talent Attraction & Sourcing
• Create engaging job adverts and compelling candidate communications that showcase our employer brand.
• Develop and maintain job descriptions and role specifications in partnership with hiring managers.
• Advertise vacancies across appropriate channels including job boards, social media, referrals, networking events and specialist organisations.
• Proactively source and engage high-quality candidates through LinkedIn, talent databases and other sourcing channels.
• Build and maintain talent pipelines for critical and future business needs.
• Network with prospective candidates and act as an ambassador for the company, promoting the benefits of joining our team.
• Manage internal recruitment campaigns, employee referral programmes and internal mobility opportunities.
• Recruitment Delivery
• Manage the full recruitment lifecycle from vacancy briefing through to offer acceptance and pre-employment screening.
• Own candidate management through our Applicant Tracking System (Workable), ensuring a seamless candidate experience.
• Screen applications, conduct telephone/video interviews and support hiring managers throughout assessment and interview stages.
• Coordinate recruitment activities including assessments, interviews and stakeholder feedback sessions.
• Ensure candidates receive timely communication throughout the recruitment process.
• Support offer management and salary negotiations while ensuring expectations are clearly communicated.
• Partner closely with People Experience and HR colleagues to ensure smooth onboarding transitions.
• Stakeholder Partnership
• Build strong relationships with hiring managers and business leaders across the organisation.
• Create recruitment plans for vacancies, including timelines, assessment methodologies and hiring milestones.
• Provide regular recruitment updates and market insights to key stakeholders.
• Partner closely with colleagues across the global recruitment team to share best practice and support business objectives.
• Employer Branding & Recruitment Marketing
• Design, plan and deliver employer branding initiatives to enhance our reputation as an employer of choice.
• Support recruitment marketing campaigns across digital and social channels.
• Work with external advertising platforms to maximise candidate attraction and campaign performance.
• Ensure all vacancy information is accurate and up to date across careers sites and recruitment channels.
• Recruitment Operations & Reporting
• Monitor and manage recruitment costs, identifying opportunities to improve efficiency and reduce agency spend.
• Manage relationships with external recruitment agencies and recruitment partners.
• Support Preferred Supplier List (PSL) management, including supplier performance and commercial negotiations.
• Track and report on key recruitment metrics, campaign performance and hiring outcomes.
• Share insights, learnings and recommendations from recruitment campaigns.
• Maintain workforce planning data, including vacancy tracking and FTE requirements.
• Continuous Improvement
• Identify bottlenecks and opportunities to improve recruitment processes, candidate experience and hiring outcomes.
• Stay informed about recruitment market trends, emerging technologies and industry best practice.
• Contribute to talent acquisition projects and other ad hoc recruitment initiatives as required.

Requirements:

• Demonstrable success in in-house recruitment, with experience managing the full recruitment lifecycle from sourcing and screening through to interviewing, offer management, pre-employment screening and onboarding.
• Strong knowledge of talent acquisition best practices, including direct sourcing, candidate engagement, employer branding and recruitment marketing strategies.
• Proficiency in using Applicant Tracking Systems (ATS) and sourcing tools, including LinkedIn Recruiter, to identify and attract high-quality talent.
• Experience recruiting across multiple countries and regions would be highly advantageous.
• Solid understanding of employment legislation, recruitment compliance requirements and best practice, ensuring all hiring activities are conducted in line with relevant laws, regulations and company policies.
• Fluent English communication skills, both written and verbal. Additional language skills would be beneficial.
• Strong analytical skills, with the ability to utilise Microsoft Office applications and ATS platforms to track, analyse and report on recruitment performance metrics.
• Comfortable leveraging AI-powered tools and technology to improve efficiency, automate administrative tasks and enhance recruitment processes.
• Highly organised and able to manage multiple recruitment campaigns simultaneously, delivering results in a fast-paced environment while maintaining exceptional attention to detail.
• As the first point of contact for many prospective employees, you will be a confident communicator with outstanding relationship-building skills, capable of engaging, influencing and creating positive experiences for candidates, hiring managers and stakeholders at all levels of the organisation.

Guidelines for Hybrid/Home Office:

• Located in London.
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join.
• We also have a great office that you can work from as an alternative.

Benefits:

• Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
• We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
• A competitive salary depending on experience.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity:

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.