At a Glance
- Tasks: Manage and grow partnerships with top restaurants and hospitality brands to enhance member experiences.
- Company: Join Ten, a global leader in lifestyle management and concierge services.
- Benefits: Enjoy competitive salary, flexible work options, and generous annual leave.
- Other info: Opportunity for career growth in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team creating exceptional dining experiences for members worldwide.
- Qualifications: 5+ years in partnership management or related fields, with strong negotiation skills.
The predicted salary is between 40000 - 50000 £ per year.
At Ten, our goal is simple: to become the most trusted service business in the world. As the global leader in lifestyle management and concierge services, we support millions of members through our unique technology-enabled platform and the expertise of more than 1,000 colleagues across our global office network. Our members rely on us to unlock exceptional experiences, exclusive access and trusted recommendations across travel, dining, entertainment, retail and lifestyle. As we continue to grow, we're looking for talented people who are passionate about building relationships, creating value and delivering world-class member experiences.
As our Partnership Manager – Dining, you'll play a key role in growing and managing Ten's portfolio of restaurant and hospitality partnerships across key markets. You'll identify exciting new opportunities, negotiate exclusive member benefits and experiences, and build long-term relationships with leading restaurants, hospitality groups and dining brands. Working closely with colleagues across Proposition, Marketing, Client Services and Operations, you'll ensure our dining partnerships deliver exceptional value for both our members and our commercial partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Dining Partnership Development & Management
- Identify, develop and secure new partnerships with premium restaurants, hospitality groups and dining experience providers.
- Negotiate exclusive member offers, preferred access and unique dining experiences.
- Build strong, long-term relationships that deliver ongoing commercial value and exceptional member experiences.
- Regularly review the quality and performance of existing partnerships, identifying opportunities to strengthen or expand them.
- Member & Client Value
- Ensure partnerships align with Ten's premium service standards and client expectations.
- Develop compelling dining benefits and experiences across priority markets.
- Use member feedback and market insights to continually improve the dining proposition.
- Work with internal teams to promote partner offers and maximise member engagement.
- Market Insight & Commercial Awareness
- Stay up to date with dining, hospitality and luxury lifestyle trends.
- Monitor competitor activity and emerging opportunities within the market.
- Assess potential partnerships using commercial judgement, member demand and long-term strategic value.
- Contribute fresh ideas that enhance Ten's dining proposition and support business growth.
- Cross-Functional Collaboration
- Partner closely with Marketing, Client Services, CRM, Proposition and Operations to successfully launch and manage partnerships.
- Support client initiatives by providing partnership expertise and market insight.
- Share best practice across regions to continuously improve partnership quality and consistency.
- Represent Ten professionally with partners and internal stakeholders.
- Performance Measurement & Optimisation
- Monitor partnership performance against agreed objectives and KPIs.
- Analyse engagement, commercial performance and member feedback to identify improvement opportunities.
- Produce regular updates on partnership activity, value delivered and future opportunities.
- Continuously refine partnership strategies to maximise member engagement and commercial success.
Requirements
- Bachelor's degree in Business Administration, Marketing, Hospitality, Commercial Management, or a related field, or equivalent professional experience.
- 5+ years' experience in partnership management, business development, account management, hospitality, luxury lifestyle, dining, travel, events, or other commercially focused roles.
- Experience developing partnerships with restaurants, hospitality groups, premium brands, or member-focused propositions is highly desirable.
- Proven ability to identify, negotiate, onboard and manage high-quality commercial partnerships that deliver value for both customers and the business.
- Strong understanding of the dining, hospitality, luxury lifestyle or premium service sectors, with a genuine passion for creating exceptional customer experiences.
- Commercially minded, with the ability to evaluate partnership opportunities based on member value, commercial potential and long-term business impact.
- Excellent relationship-building, negotiation and stakeholder management skills, with confidence engaging senior internal and external stakeholders.
- Strong analytical and problem-solving skills, with the ability to use data, market insights and customer feedback to inform decisions and optimise partnership performance.
- Highly organised, with excellent project management skills and the ability to manage multiple priorities, deadlines and partner relationships simultaneously.
- Strong written and verbal communication skills, with excellent attention to detail and the ability to present ideas clearly and professionally.
- A collaborative team player who enjoys working cross-functionally with colleagues across Marketing, Client Services, CRM, Operations and Proposition teams.
- Comfortable working in a fast-paced, international environment, adapting to changing business priorities and market opportunities.
- Proficient in Microsoft Office (particularly Excel, Word and PowerPoint) and confident using CRM platforms or other business systems.
- Experience working within a global business or matrix organisation would be advantageous.
Guidelines for Hybrid/Home Office:
- This role requires candidates to commute to the office at least 3-4 days per week. Please note this is a non-negotiable requirement.
- A secure home office at your confirmed address, free from background noise or other distractions when working remotely.
- Internet service must meet minimum requirements and minimum speed check must be completed.
Benefits
- A competitive salary will be offered depending on experience.
- Offer flexible work arrangements including Hybrid work possibilities.
- Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year.
- One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.).
- Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - Travel and Work for up to 4 weeks per year!
- Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Possibility of growth within a dynamic and international company.
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition. At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth. Join us and experience a workplace where you can truly thrive.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
StudySmarter Expert Advice🤫
We think this is how you could land Partnership Manager - Dining (6-Month Contract) in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Partnership Manager - Dining (6-Month Contract) in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Ten Group
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Ten Group. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
