CRM Specialist in London

Shape the Future of Service Excellence with Ten! Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence. Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC and Swisscard.

Overview: We are seeking a data-oriented CRM Specialist to lead and enhance our email marketing and CRM initiatives. This position is ideal for an individual who is enthusiastic about crafting personalised, data-driven customer experiences and excels at transforming insights into actionable strategies while implementing CRM solutions using top-tier tools like Braze.

Key Responsibilities:

• Create & Deliver Impactful Campaigns: Develop and oversee engaging email communications ranging from informative newsletters to intricate customer lifecycle journeys. Take full ownership of the process: from crafting copy and visuals to executing segmentation, conducting tests, deploying campaigns, and analysing results.
• Enhance Personalisation Through Automation: Design intelligent, scalable, and adaptive customer journeys utilising Braze features (including Canvas, Liquid, segmentation, and more). Utilise real-time data to ensure messages reach the right audience at the perfect moment, through the appropriate channel.
• Lead Reporting & Optimisation Efforts: Monitor and evaluate CRM campaign success, email metrics, and customer engagement statistics. Transform data into practical insights - consistently test, learn, and refine strategies to enhance outcomes. Provide transparent reporting on the CRM's influence throughout the customer journey, from engagement to retention.
• Become the Braze Champion: Serve as the primary Braze authority within our organisation, maximising the benefits of the platform. Investigate new Braze functionalities and integrations to foster innovation in our customer communication strategies.

Requirements:

• A minimum of 2 years of hands-on experience in CRM and Email Marketing with successful campaign design for customer engagement and retention.
• Strong understanding of customer lifecycle marketing and retention strategies for nurturing leads and enhancing loyalty.
• Proficient in HTML and CSS for email creation and optimisation, able to modify templates for visual appeal and functionality.
• Data-driven mindset with strong analytical skills to interpret data and derive actionable marketing insights.
• Skilled in A/B testing, audience segmentation, and personalisation strategies for tailored customer experiences.
• Passionate about CRM, keeping up with trends and best practices to improve customer relationships and drive business growth.
• Fluent in English.

What You’ll Get:

• The opportunity to build best-in-class CRM programs that impact millions of users.
• Creative freedom to experiment and innovate in a supportive, collaborative team.
• Opportunity to develop your skills and career in a fast-moving, customer-obsessed business.

Guidelines for Hybrid/Home Office:

Please note that if you live within a commutable distance of the London office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office requirement. A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join.

Benefits:

• A competitive salary depending on experience.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity: We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.