At a Glance
- Tasks: Build relationships with inspiring individuals and deliver bespoke lifestyle solutions.
- Company: Join Ten Lifestyle Group, a global luxury concierge service.
- Benefits: Enjoy competitive salary, hybrid working, paid sabbaticals, and employee discounts.
- Other info: Diverse and inclusive culture with genuine career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in luxury lifestyle management.
- Qualifications: Experience in luxury lifestyle management and exceptional communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to be the trusted partner to some of the world's most inspiring individuals? At Ten Lifestyle Group, we're on a mission to become the most trusted service business in the world. Millions of members already rely on our award-winning lifestyle, travel, dining, and entertainment services - powered by innovative technology and trusted by global partners like HSBC, Swisscard, and Royal Bank of Canada.
We're looking for exceptional talent to join our elite team of Personal Membership Managers - the driving force behind Ten's bespoke, world-class member experiences.
Why Register Your Interest?
We're building something remarkable—and while the role might not be open today, it could be tomorrow. By joining our talent pool, you'll be the first to know when new Private Membership Manager roles become available.
What does the role involve?
- Building deep, trusted relationships with high-profile members such as entrepreneurs, business leaders, and creative innovators.
- Onboarding members in a way that makes them feel truly understood and valued.
- Anticipating their needs and delivering bespoke solutions across travel, dining, entertainment, and more.
- Acting as a trusted partner and ambassador of Ten's world-class service.
Requirements
- At least 3 years of experience in luxury lifestyle management.
- A strong understanding of UHNW expectations and demands.
- Understanding of and experience using a CRM system.
- Exceptional verbal and written communication skills, combined with demonstrated problem-solving ability.
- A deep sense of empathy and ability to connect with members quickly, building trust.
- Confidence in communicating with UHNW clients.
- A 'can do, will do' mindset, willing to get whatever is needed done.
- A high sense of ownership in everything you do, taking responsibility.
- Confidence in delegating efficiently, and understanding the importance of following up internally and externally.
- Proven track record of building trust with members.
- Incredible ability to drive noticeably high member satisfaction.
- Analytical in approach, with a commercial understanding to service delivery.
Benefits
- A competitive salary depending on experience.
- Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge.
- Hybrid/Remote working options.
- Paid time away from work, including a paid day each year to volunteer.
- Paid Sabbaticals after every 5 years of service.
- Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to travel and work anywhere in the world.
- Employee Discounts on travel and entertainment.
- Be part of our global, dynamic, and inclusive team.
- Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Life Group is a global luxury concierge service. Our clients and colleagues are the cornerstones of what we do, serving High-Networth (HNW) and UHNW clients with their requests for leisure travel. Our goal is simple, to become the most trusted service business in the world.
As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.
REGISTER YOUR INTEREST in Liverpool employer: Ten Group
At Ten Lifestyle Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values recognition and personal growth. Our employees enjoy competitive salaries, flexible hybrid working options, and unique benefits such as paid sabbaticals and volunteer days, all while being part of a global team dedicated to delivering world-class service to high-net-worth clients. Join us in our mission to make a positive impact on society and the environment, and be part of a dynamic company that supports your aspirations and career development.
StudySmarter Expert Advice🤫
We think this is how you could land REGISTER YOUR INTEREST in Liverpool
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Ten Group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Ten Group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Ten Group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Ten Group.
We think you need these skills to ace REGISTER YOUR INTEREST in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Ten Group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Ten Group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
