Virtual Concierge in England

If food is your first language and creating memorable dining experiences is what excites you, this role is made for you. As a Dining Virtual Concierge you will share your passion for dining with your teammates and use your knowledge to help our members secure the best tables according to their preferences while meeting deadlines. Some requests will be straightforward such as checking availability and making bookings, while others will require tenacity and excellent problem-solving skills. You will use your knowledge, contacts and expertise to ensure our service is delivered to the highest standard. You will be part of a vibrant and colorful team where boredom is never on the menu.

Responsibilities

• Acknowledge and respond to requests within deadlines, ensuring member needs are met.
• Liaise with members, suppliers, and staff to provide high-quality responses.
• Resolve requests resourcefully and seek opportunities to exceed expectations.
• Conduct research for atypical jobs.
• Ask open questions to understand member needs and encourage service utilization.
• Gather and relay member feedback to enhance satisfaction and repeat business.
• Maintain high service standards throughout the member journey and negotiate with restaurants for bookings.
• Keep accurate, real-time records of member requests to avoid confusion.
• Ensure commission-generating requests are invoiced correctly.
• Collaborate with the satisfaction team to enhance service levels and resolve customer care issues effectively.
• Address feedback to improve processes and provide members confidence in alternate options when first choices are unavailable.
• Understand member needs and promote full service utilization; gather feedback to encourage repeated use of the service; maintain high standards of communication throughout the member journey.

Essential Qualifications

• Have the necessary work authorization to live and work in United Kingdom (no sponsorship possible).
• Candidate is based in London and agrees to a Hybrid contract with at least 60% in office presence.
• Exceptional English language skills with at least C1-C2 proficiency.
• Exceptional customer service skills with experience in catering or hospitality.
• Strong organizational skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to build and maintain relationships with restaurants and culinary partners.
• Passion for food and dining with knowledge of local culinary offerings.

Desirable Qualifications

• Previous experience in lifestyle management, concierge services, or similar roles.
• Knowledge of the local dining scene and culinary trends.
• Fluency in another language is a plus.

Why Ten Lifestyle Group

• Our people are at the heart of the business and we have a culture of recognition and reward.
• We support development and provide opportunities through regular appraisals and awards.
• Ten Lifestyle Group aims to be a trusted service business serving High-Net-Worth and UHNW clients with leisure travel using Ten's proprietary technology-enabled platform and the expertise of our lifestyle managers.
• Ten is a Certified B Corp and grows quickly with ambitious plans to innovate and improve lives of millions of members.

Rewards designed around you

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working: mix of home and office; fully remote options may be available if you don't live near the office.
• Paid time away from work with a competitive paid time off package, including a paid day each year to volunteer.
• Paid Sabbatical: one month paid Sabbatical after every 5 years of service, without tapping into annual leave.
• Extra Rewards: Lucrative Ten Loyalty Rewards program with a bonus and gifts.
• Remote Working Holidays: possibilities to travel and work anywhere in the world.
• Employee discounts on travel and entertainment.
• Be part of a global, dynamic, and inclusive team with diversity at its core.
• Genuine career opportunities within an international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including hiring, promotion, discipline, or termination, will be based on merit, competence, performance and business needs.