Lifestyle Manager in England

We are looking for a professional, motivated and committed Lifestyle Manager in the area of Luxury Lifestyle Management. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in the UK, and primarily be dealing in the following areas: Travel, Retail, and Entertainment including restaurants and ticket knowledge in the Middle East market.

You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalised solutions to our members' requests within specified time frames.

• Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
• Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
• Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
• Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
• Demonstrate confident negotiation with suppliers (i.e. restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
• Gather member feedback from previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly.
• Maintain high standards of service and communication with the member throughout the request/member journey.
• Keep administration and research relating to the members or the members' requests up to date in real time on the in-house knowledge managers system with 100% accuracy.
• Ensure that any requests that could result in commission for Ten are capitalised on and accurate invoicing is produced.
• Confidently give members the belief that if you are unable to secure their first option, the LM as the specialist is then offering the next best option.

• Fluency in English, Arabic and French is required.
• Excellent written and oral communication is a MUST.
• Prepared to take a language test in any language mentioned as a skill.
• Having local knowledge of news events and culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred.
• A plus is having knowledge and experience in working in the travel sector – such as firsthand experience booking flights, hotels and making other travel reservations.
• Experience in leisure-oriented sectors of business, hospitality, customer service, concierge or call centre.
• An understanding of the luxury lifestyle and affluent customers.
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all times.
• Exceptional attention to detail.
• Reactive problem solving ability.
• Ability to work with tight deadlines and under pressure.
• Strong online research skills.
• 'Can-Do' and positive attitude.
• Passionate about customer service and sharing local tips.
• Strong work ethics.
• Available on a full-time basis.
• Only Arabic speaking candidates who are CURRENTLY based in the UK will be considered.

Rotational shifts 5 days a week, example either Tuesday - Saturday or Sunday - Thursday; 9 hours including 1 hour of lunch break. Day shift hours to be discussed in interview.

Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility. A secure home office at your confirmed address, free from background noise or other distractions. Internet service must meet minimum requirements and minimum speed check must be complete.

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Employer contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.).
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world.
• Access to lots of great travel and entertainment discounts as our clients' members would.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 2000 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC.