CRM Project Manager (6-month FTC)

Join to apply for the CRM Project Manager (6-month FTC) role at Ten Group .

Ten Lifestyle Group is a leading global concierge and loyalty solutions provider, helping millions of members worldwide to discover and enjoy unique experiences. Our innovative approach blends technology and human expertise, enabling us to deliver exceptional service across travel, dining, entertainment, and lifestyle management.

2025 is set to be a transformative year for our Content and CRM teams, with the migration to a new CRM system at the forefront of our strategy. We are committed to enhancing our member experience through cutting-edge technology, including AI-powered personalisation, real-time automation, and multi-channel communications.

We are looking for a Project Manager on a 6-month MAT cover contract to lead a series of strategic CRM projects, ensuring the successful delivery of our ambitious transformation plans. If you have experience managing complex, cross-functional programmes in global customer-led businesses then we want to hear from you!

The Role

As Project Manager, You Will Oversee a Series Of Interconnected Projects That Will Shape Our CRM Capabilities, Driving Automation, Personalisation, And Efficiency Improvements. Your Primary Focus Will Be On:

• Leading the migration to a new CRM platform, ensuring a smooth transition while maximising the system’s potential.
• Managing AI-driven initiatives to enhance decision-making and audience engagement.
• Implementing streamlined processes that improve operational efficiency and the quality of member communications.
• Overseeing change management, ensuring seamless adoption of new tools and strategies across global markets.
• Coordinating teams and stakeholders across regions (Americas, EMEA, APAC) to ensure successful project execution.

This is a highly visible and impactful role, requiring strong leadership, analytical thinking, and stakeholder management skills.

Key Responsibilities

• To take full accountability for a series of global projects and end-to-end management, including launch, delivery, change management and reporting.
• Define each project’s scope and delivery and communicate these to stakeholders of all levels to ensure transparency across the team.
• Ensure measures and targets for new and existing projects are clearly defined and communicated.
• To implement and communicate prioritisation and governance of global projects to ensure that the most impactful projects are delivered.
• Coordinate and lead project contributors to ensure that the projects are realised in an efficient and timely manner.
• Ensure the projects are adequately resourced and the team is trained and managed.
• To be fully accountable for project reporting, monthly MI and data analytics to measure the success of projects and programmes.
• To work with the Director of Content, Head of CRM, and teams to create a holistic strategy for improving efficiencies, member experience, project delivery and digital growth.
• Lead on global forums and meetings to communicate project developments and the roadmap.
• To always be a beacon of best practice in your project management style; to create and nurture a culture of success, professionalism, and mutual support when launching new projects.
• Act as a role model for Ten’s values, embedding them into the strategic direction and daily management of projects and programmes.

Requirements

• Proven experience in programme or project management within a complex, customer-focused business.
• Strong track record in CRM, digital marketing, or customer engagement strategies.
• Ability to manage multiple projects simultaneously, ensuring efficient execution.
• Skilled at cross-functional collaboration, with excellent communication and stakeholder management skills.
• Commercially minded, with the ability to drive measurable business impact.
• Analytical thinker, capable of using data to inform decision-making and optimise processes.
• Project Management qualification (PRINCE2, PMP, Agile) and Lean Six Sigma Black Belt (or equivalent) are highly desirable.
• Strong proficiency in Microsoft Office (Excel, Power Query, PowerPoint, Word); Python skills for automation and data analysis would be a plus.

Benefits

Our people are at the heart of everything we do. We’ve built a culture that not only recognises hard work but actively celebrates and rewards it. Whether it’s through regular appraisals or our annual Extra Mile Awards , we ensure that those who go above and beyond receive the recognition they deserve.

We are committed to helping our employees grow—both personally and professionally. We encourage our team to integrate their passions into their careers , creating a truly fulfilling work experience.

Our Benefits Include

• Competitive Salary – Along with access to exclusive lifestyle and travel networks , expanding your professional and personal opportunities.
• Flexible Working Arrangements – Balance your home and office life with ease.
• Generous Paid Time Off – Including an extra day each year for volunteering towards a cause close to your heart.
• Loyalty Rewards & Recognition – Enjoy bonuses, thoughtful gifts, and our Ten Loyalty Rewards program as a token of appreciation for your commitment.
• Sabbatical Leave – After five years with us, take a fully paid month off to pursue personal goals.
• Remote Working Holidays – Work from anywhere in the world while experiencing new places and cultures.
• Exclusive Discounts – Enjoy travel and entertainment perks , just like our members.
• Diversity & Growth – Be part of a global, inclusive team that fosters career development and innovation.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

#J-18808-Ljbffr