Chief of Staff

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten’s services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten’s partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Join Our Team as a Chief of Staff!

This is a unique role for rapid development for the right candidate to work at the heart of Ten, alongside a dynamic founder.

The Chief of Staff will act as right-hand person to the CEO Alex Cheatle. Based at our global HQ in London, your core purpose will be to ensure effective communication, delivery and implementation of the Ten strategy across the globe and across teams with different national and professional cultures. This will include external stakeholders – notably our blue-chip corporate clients and prospective clients.

As Chief of Staff you will be an exceptional problem solver and organiser, demonstrating a strong sense of ownership and accountability. You must be able to mirror the fast-paced environment and have a high level of resilience, good judgment and confidence. You will have a passion for accountability, process, and the ability to identify project and department inconsistencies that need solving to ensure great decision making. The role would suit an individual who has experience of working with senior stakeholders to ensure the delivery of organisational change and/or communications in a fast-growth multi-national business. Applicants with prior experience within Management Consultancy, Business Change, Operations or Communications will be particularly welcome.

We’re looking for an individual who is motivated chiefly by personal and professional development, a positive values-driven working culture and by having tangible impact upon Ten’s exceptional ongoing expansion. As Chief of Staff, you will be an active ambassador for our culture and values, setting a standard for collaboration, integrity and accountability across the organization.

Key Responsibilities:

• Provide comprehensive support to the CEO across their full range of responsibilities.
• Act as an extension of the CEO by following up, cascading communication, and stepping in when needed to ensure continuity and alignment.
• Effectively articulate complex concepts in persuasive, clear and concise language for diverse audiences.
• Lead and manage specific CEO-driven projects, including planning, execution, and progress tracking.
• Collaborate with external stakeholders and cross-functional teams to drive change and implement transformation initiatives successfully.
• Conduct detailed analyses to support decision-making and strategic initiatives.
• Monitor and assess the effectiveness of strategies and decisions, recommending adjustments where necessary for optimal outcomes.

Requirements

• High-potential: Envision role as a route to becoming a future leader within the business.
• Persuasive communicator: Ability to understand and connect with others’ strategic objectives, tailoring communication to effect change.
• Highly numerate: Naturally inquisitive and analytical, adept at translating complex data and insights into clear, actionable communication.
• Quick learner: Demonstrates a strong ability to rapidly adapt to new technologies, processes, and business areas.
• Professional experience: Likely within a professional services firm (e.g., management consulting, investment banking, accounting, FMCG).
• Strategic thinker: Ability to grasp the bigger picture and develop insights from detailed numerical analysis.
• Self-driven and resilient: Capable of working in ambiguous, unstructured environments with multiple competing priorities.
• Education: Degree from a top-tier university, preferably in a numerate discipline.

Location

We are ideally seeking exceptional candidates based in the UK (London) who are able to commute to the office at least 4 days a week.

Benefits

At Ten, we believe our people are at the core of everything we do. We’ve cultivated a culture that acknowledges hard work and celebrates it. Our offerings are tailored to meet your needs. Alongside a competitive salary and rewarding share options, you’ll gain access to extensive professional lifestyle and travel networks. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly.

We value the importance of rest and giving back, which is why we offer a generous paid time off package, including a day each year dedicated to volunteering. Additionally, after five years of service, you’ll enjoy a paid sabbatical.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.

“Ten works with a small, preferred supplier list of recruitment agencies only. We are not accepting any further recruitment agencies at this time.”

#J-18808-Ljbffr