At a Glance
- Tasks: Provide top-notch support for our innovative cybersecurity products and troubleshoot customer issues.
- Company: Join Barracuda, a leading cybersecurity company with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive team environment.
- Other info: Great training opportunities and a chance to grow within the company.
- Why this job: Kickstart your tech career while making a real difference in cybersecurity.
- Qualifications: Knowledge in network security and customer service skills are a plus.
The predicted salary is between 28000 - 35000 £ per year.
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Technical Support Manager.
What you’ll be working on:
- Providing superior customer support on our home-grown products
- Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
- Develop your skills in network and security products through on-going training
- Document, elevate, and follow through with product bugs and/or issues
- Debug the issue and provide a solution. If not resolved raise a ticket to the next level
What you bring to the role:
- Good knowledge and experience (from work or education) in the field of network / IT security and / or data protection (backup systems, e-mail archiving, etc.) is an advantage
- Experience in the field of Linux Command Shell beneficial
- Experience with Microsoft Windows Server, VMware, and Hyper-V virtualization, as well as Exchange and SQL, are advantageous
- CCNA, CCNP, or CCIE certification is an advantage
- A customer-centric focus where you will answer customer calls and emails
- Prior experience with Salesforce is an advantage
- Good English language, additional European languages also beneficial
What you’ll get from us:
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda, in addition to equity, in the form of non-qualifying options.
Technical Support Engineer in Reading employer: Ten Eleven Ventures
At Barracuda Networks, we pride ourselves on fostering a dynamic and inclusive work environment where every team member's voice is heard and valued. As a Technical Support Engineer, you'll benefit from ongoing training in cutting-edge cybersecurity solutions, alongside ample opportunities for career advancement within our global organisation. Join us in our mission to protect customers worldwide while enjoying a supportive culture that champions diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues with WAF/NG or email backups, and be ready to share your thought process.
✨Tip Number 3
Show off your passion for cybersecurity! During interviews, share any personal projects or experiences that highlight your interest in network security and data protection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Technical Support Engineer in Reading
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for tech and cybersecurity shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in network and IT security. We love seeing how your skills align with what we do, so don’t hold back on showcasing your knowledge of Linux, Windows Server, or any certifications you have!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications without getting lost in the details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ten Eleven Ventures
✨Know Your Stuff
Make sure you brush up on your knowledge of network and IT security, especially around the products Barracuda offers. Familiarise yourself with concepts like WAF/NG, email archiving, and backup systems. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Practice Customer Interactions
Since this role involves a lot of customer support, practice how you would handle different customer scenarios. Think about how to explain complex issues in simple terms and how to stay calm under pressure. Role-playing with a friend can be a great way to prepare!
✨Show Your Team Spirit
Barracuda values teamwork, so be ready to discuss how you've worked effectively in a team before. Share examples of how you’ve collaborated with others to solve problems or improve processes. This will demonstrate that you’re not just a lone wolf but someone who thrives in a collaborative environment.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the training opportunities available for new hires or how the team handles product bugs. This shows that you’re engaged and thinking about how you can contribute to the team’s success.
