At a Glance
- Tasks: Help customers find their perfect sleep solutions and achieve sales targets.
- Company: Join Tempur Sealy, a leader in innovative bedding products.
- Benefits: Competitive salary, commission-based earnings, 25 days holiday, and private medical insurance.
- Other info: Flexible hours and opportunities for training and development.
- Why this job: Be part of a premium brand that values your passion for customer service.
- Qualifications: Customer service experience and a friendly, engaging personality.
The predicted salary is between 22000 - 28000 £ per year.
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep.
Purpose of the role
You will be a key contributor to our success. Our Store Employees are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalised, insightful advice and assistance. The ideal candidate will be customer focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.
Key Responsibilities
- Be a brand ambassador and help achieve store sales and conversion targets
- Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
- Offer exceptional 1-2-1 customer service and ensure the customer comes first
- Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
- Knowledge and awareness of all promotions and advertisements
- Support Store Management team in achieving individual and store sales targets
- Execute the daily operational goals and priorities assigned by store management
- Deal with customer concerns in a patient and helpful manner and communicate the concerns with Store Management
- Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
- Assist and process deliveries and organization of stock room, ensuring teamwork
- Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
- Maintain a clean and orderly environment in the store and back office/kitchen areas
- Be responsive and communicate all Health & Safety issues
- Participate in team meetings by bringing fresh ideas that are realistic and achievable
Knowledge, Skills & Experience
- Confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
- Proven experience in delivering exceptional customer service
- Ability to balance a customer-orientated and results-driven approach to deliver and exceed sales results
- Operate with honesty and integrity
- Clear communicator with a good command of English, both spoken and written
- Professional at all times, with an outgoing, friendly and engaging personality
- A team player, able to maintain positive relationships with co-workers
- Adhere to company’s policies and procedures
- Maintain a smart and presentable appearance at all times
- Willingness to work flexible hours to meet the needs of the business
Why TEMPUR is a great place to work
- Competitive salary
- Commission based sales – sell more, earn more!
- 25 days holiday
- Life Insurance
- Pension contributions
- Private medical insurance
- Team initiatives
- Training & Development
Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience.
Retail Sales Associate in London employer: Tempur UK
Tempur Sealy is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside an attractive commission structure that rewards hard work and results. With a strong commitment to training and development, employees are empowered to enhance their skills while being part of a diverse and inclusive work culture that values every team member's contribution. Located in a dynamic retail environment, Tempur Sealy provides a unique opportunity to be an ambassador for a globally recognised brand dedicated to improving sleep quality for customers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Associate in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tempur UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tempur UK!
We think you need these skills to ace Retail Sales Associate in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tempur UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tempur UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tempur UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tempur UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
