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For Companies At a Glance
- Tasks: Be a brand ambassador, delivering exceptional customer service and achieving sales targets.
- Company: TEMPUR is a globally renowned premium brand known for quality sleep products.
- Benefits: Enjoy London living wage, KPI bonuses, 25 days holiday, and free staff lunches.
- Other info: Brand new store opening in Braintree Village with flexible part-time positions available.
- Why this job: Join a trendsetting team, develop your skills, and make a real impact on customers' lives.
- Qualifications: Confident, enthusiastic individuals with a passion for customer service and the TEMPUR brand.
Job Description
Who are TEMPUR People?
TEMPUR people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.
The Role
Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.
Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.
Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.
Key Responsibilities
- Be a brand ambassador and help achieve store sales and conversion targets
- Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
- Offer exceptional 1-2-1 customer service and ensure the customer comes first
- Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
- Knowledge and awareness of all promotions and advertisements
- Support Store Management team in achieving individual and store sales targets
- Execute the daily operational goals and priorities assigned by store management
- Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
- Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
- Assist and process deliveries and organization of stock room, ensuring team work
- Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
- Maintain a clean and orderly environment in the store and back office/kitchen areas
- Being responsive and communicate of all Health & Safety issues
- Participating in team meetings by bringing fresh ideas, that are realistic and achievable
Knowledge, Skills & Experience
We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
Proven experience in delivering exceptional customer service
Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
Operate with honesty and integrity
Be a clear communicator with a good command of English, both spoken and written
Be able to be professional at all times, but with an outgoing, friendly and engaging personality
A team player, who is able to maintain positive relationships with their co-workers
Adhere to company’s policies and procedures
Maintain a smart and presentable appearance at all times
Must be able to work and willingness to work flexible hours to meet the needs of the business
General
- BRAND NEW STORE (OPENING SEPTEMBER)
- The role will be based in Braintree Village.
- We currently have 2 Part time vacancies for following hours:
1 x 20 hours
1 x 16 hours
Why TEMPUR is a great place to work
- London living wage with annual reviews
- Commission scheme – sell more to earn more!
- KPI bonuses
- 25 days holiday
- Life insurance
- Contributory pension
- Free staff Lunches Monthly
- Private medical insurance (Bupa)
- Team Initiatives (annual team building days, social events, staff purchase scheme, and more)
- Training & Career Development
Retail Sales Advisor employer: TEMPUR UK Ltd
Contact Detail:
TEMPUR UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor
✨Tip Number 1
Familiarise yourself with the TEMPUR brand and its products. Understanding the unique features and benefits of TEMPUR mattresses and pillows will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Being able to handle various customer interactions, from inquiries to complaints, will showcase your ability to provide exceptional service during the interview.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated with others to achieve a common goal. TEMPUR values team players, so highlighting your collaborative spirit can set you apart.
✨Tip Number 4
Be prepared to discuss how you would meet sales targets and contribute to the store's success. Think of specific strategies or ideas you could bring to the team that align with TEMPUR's goals and values.
We think you need these skills to ace Retail Sales Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with TEMPUR and their products. Highlight your understanding of their brand values and how you can embody them in your role as a Retail Sales Advisor.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills that align with the job description. Emphasise your ability to work in a team and your passion for delivering exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the TEMPUR brand. Use specific examples from your past experiences to demonstrate how you meet the key responsibilities and skills outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your communication is clear and professional, reflecting the high standards expected by TEMPUR.
How to prepare for a job interview at TEMPUR UK Ltd
✨Show Your People Skills
As a Retail Sales Advisor, being a 'people person' is crucial. During the interview, demonstrate your ability to engage with others by sharing examples of how you've provided exceptional customer service in the past.
✨Know the TEMPUR Brand
Familiarise yourself with TEMPUR products and their benefits before the interview. Showing that you have done your homework will impress the interviewers and highlight your enthusiasm for the brand.
✨Demonstrate Flexibility and Team Spirit
TEMPUR values collaboration and flexibility. Be prepared to discuss situations where you've worked as part of a team or adapted to changing circumstances, showcasing your ability to contribute positively to the store environment.
✨Prepare Questions
At the end of the interview, ask insightful questions about the company culture, training opportunities, or sales targets. This shows your genuine interest in the role and helps you assess if TEMPUR is the right fit for you.