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For Companies At a Glance
- Tasks: Be a brand ambassador, providing exceptional customer service and achieving sales targets.
- Company: TEMPUR is a globally renowned premium brand known for quality sleep products.
- Benefits: Enjoy London living wage, KPI bonuses, 25 days holiday, and free staff lunches.
- Why this job: Join a trendsetting team, develop your skills, and make a real impact on customers' lives.
- Qualifications: Confident, enthusiastic individuals with a passion for customer service and the TEMPUR brand.
- Other info: Part-time role at TEMPUR Kingston Store, flexible hours required.
Job Description
Who are TEMPUR People?
TEMPUR people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.
The Role
Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.
Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.
Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.
Key Responsibilities
- Be a brand ambassador and help achieve store sales and conversion targets
- Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
- Offer exceptional 1-2-1 customer service and ensure the customer comes first
- Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
- Knowledge and awareness of all promotions and advertisements
- Support Store Management team in achieving individual and store sales targets
- Execute the daily operational goals and priorities assigned by store management
- Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
- Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
- Assist and process deliveries and organization of stock room, ensuring team work
- Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
- Maintain a clean and orderly environment in the store and back office/kitchen areas
- Being responsive and communicate of all Health & Safety issues
- Participating in team meetings by bringing fresh ideas, that are realistic and achievable
Knowledge, Skills & Experience
We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
Proven experience in delivering exceptional customer service
Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
Operate with honesty and integrity
Be a clear communicator with a good command of English, both spoken and written
Be able to be professional at all times, but with an outgoing, friendly and engaging personality
A team player, who is able to maintain positive relationships with their co-workers
Adhere to company’s policies and procedures
Maintain a smart and presentable appearance at all times
Must be able to work and willingness to work flexible hours to meet the needs of the business
General
- The role will be based at TEMPUR Kingston Store.
- We currently have a Part time Vacancy for 20 hours.
Why TEMPUR is a great place to work
- London living wage with annual reviews
- KPI bonuses
- 25 days holiday
- Life insurance
- Uncapped commission Scheme
- Contributory pension
- Free staff Lunches Monthly
- Private medical insurance (Bupa)
- Team Initiatives (annual team building days, social events, staff purchase scheme, and more)
- Training & Career Development
Retail Sales Advisor employer: TEMPUR UK Ltd
Contact Detail:
TEMPUR UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor
✨Tip Number 1
Familiarise yourself with the TEMPUR brand and its products. Understanding the unique features and benefits of TEMPUR mattresses and pillows will not only help you in conversations with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. Focus on listening actively and providing tailored advice, which is crucial for a Retail Sales Advisor role.
✨Tip Number 3
Showcase your enthusiasm for sales by setting personal targets and tracking your progress. This will prepare you for the performance-driven environment at TEMPUR and highlight your motivation during interviews.
✨Tip Number 4
Be ready to discuss how you handle challenging customer situations. Think of examples where you've turned a negative experience into a positive one, as this reflects the patience and problem-solving skills that TEMPUR values.
We think you need these skills to ace Retail Sales Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with TEMPUR and their products. Highlight your understanding of their brand values and how you can embody them as a Retail Sales Advisor.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills that align with the job description. Emphasise your ability to meet sales targets and provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the TEMPUR brand. Mention specific examples of how you've delivered outstanding customer service in the past and how you can contribute to their team.
Prepare for Potential Questions: Think about common interview questions related to customer service and sales. Be ready to discuss how you handle challenging situations and demonstrate your problem-solving skills.
How to prepare for a job interview at TEMPUR UK Ltd
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for TEMPUR and its products during the interview. Share any personal experiences you have with their mattresses or pillows, as this will demonstrate your genuine interest and help you connect with the interviewer.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the expectations for a Retail Sales Advisor.
✨Be Ready to Discuss Sales Targets
Since achieving sales targets is a key responsibility, be prepared to discuss how you've met or exceeded targets in past positions. Use specific metrics or achievements to illustrate your results-driven approach.
✨Exhibit Teamwork and Collaboration
TEMPUR values teamwork, so be ready to share examples of how you've successfully worked within a team. Discuss how you contributed to a positive team environment and supported your colleagues in achieving common goals.