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For Companies At a Glance
- Tasks: Be a brand ambassador, provide exceptional customer service, and achieve sales targets.
- Company: TEMPUR is a globally renowned premium brand known for quality sleep products.
- Benefits: Enjoy a living wage, commission scheme, 25 days holiday, and private medical insurance.
- Why this job: Join a trendsetting team, develop your skills, and make a real impact on customers' lives.
- Qualifications: Confident, enthusiastic individuals with customer service experience and a passion for the TEMPUR brand.
- Other info: Flexible part-time roles available at Bridgend Designer Outlet with opportunities for training and career development.
The predicted salary is between 15600 - 24000 £ per year.
Brand Specialist – Bridgend Designer Outlet
Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.
Key Responsibilities
- Be a brand ambassador and help achieve store sales and conversion targets.
- Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values.
- Offer exceptional 1-2-1 customer service and ensure the customer comes first.
- Be knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business.
- Have knowledge and awareness of all promotions and advertisements.
- Support the Store Management team in achieving individual and store sales targets.
- Execute the daily operational goals and priorities assigned by store management.
- Be able to deal with customer concerns in a patient and helpful manner and communicate those concerns with Store Management.
- Maintain product merchandising, monitor shop floor inventory and replenish new products when needed.
- Assist and process deliveries and organisation of stock room, ensuring teamwork.
- Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue.
- Maintain a clean and orderly environment in the store and back office/kitchen areas.
- Be responsive and communicate all Health & Safety issues.
- Participate in team meetings by bringing fresh, realistic, and achievable ideas.
- Work part‑time 16 hours per week as maternity cover.
Why TEMPUR is a great place to work
- Living wage with annual reviews.
- Sell More, Earn More commission scheme.
- 25 days holiday.
- Life insurance.
- Contributory pension.
- Free monthly staff lunches.
- Private medical insurance (Bupa).
- Team initiatives (annual team building days, social events, staff purchase scheme, and more).
Training & Career Development
We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products.
Required Experience and Skills
Proven experience in delivering exceptional customer service; be able to balance a customer‑orientated and a results‑driven approach, to deliver and exceed sales results; operate with honesty and integrity; be a clear communicator with a good command of English, both spoken and written; be able to be professional at all times, but with an outgoing, friendly, and engaging personality; a team player, who is able to maintain positive relationships with co‑workers; adhere to company\’s policies and procedures; maintain a smart and presentable appearance at all times; must be able and willing to work flexible hours to meet the needs of the business.
Bridgend, Mid Glamorgan – £12.60 hourly (contract).
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Retail Sales Advisor employer: TEMPUR UK Ltd
Contact Detail:
TEMPUR UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor
✨Tip Number 1
Familiarise yourself with TEMPUR's product range and brand values. Understanding the benefits of their mattresses and pillows will not only help you in conversations with customers but also demonstrate your genuine interest in the brand during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you refine your ability to listen, respond to concerns, and provide tailored advice, which is crucial for a Retail Sales Advisor role.
✨Tip Number 3
Showcase your enthusiasm for the TEMPUR brand in your interactions. Whether it's through networking or during the interview process, expressing your passion can set you apart from other candidates who may not convey the same level of excitement.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer scenarios. Think of examples from your past experiences where you successfully resolved issues or exceeded sales targets, as this will highlight your capability to thrive in a customer-focused environment.
We think you need these skills to ace Retail Sales Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with TEMPUR and their products. Highlight your understanding of their brand values and how you can embody them as a Retail Sales Advisor.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills that align with the job description. Emphasise your ability to meet sales targets and provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the TEMPUR brand. Mention specific examples of how you've delivered outstanding customer service in the past and how you can contribute to their team.
Showcase Your Personality: In your application, let your personality shine through. TEMPUR is looking for engaging and personable individuals, so don't hesitate to express your passion for the role and your ability to connect with customers.
How to prepare for a job interview at TEMPUR UK Ltd
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for TEMPUR and its products during the interview. Share any personal experiences you have with their mattresses or pillows, as this will demonstrate your genuine interest and help you connect with the interviewer.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role of a Brand Specialist.
✨Be Ready to Discuss Sales Targets
Since the role involves achieving sales targets, be prepared to discuss how you have met or exceeded sales goals in previous positions. Use specific metrics or achievements to illustrate your results-driven approach.
✨Exhibit Teamwork and Collaboration
TEMPUR values teamwork, so be ready to share examples of how you've successfully worked within a team. Discuss how you contributed to team goals and maintained positive relationships with colleagues, showcasing your collaborative spirit.
