At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Tempur Sealy, a global leader in sleep solutions with iconic brands.
- Benefits: Enjoy competitive salary, commission, 25 days holiday, and private medical insurance.
- Other info: Flexible hours and opportunities for training and development await you.
- Why this job: Be part of a trendsetting brand that values your passion for helping others sleep better.
- Qualifications: Customer service experience and a positive, engaging personality are essential.
The predicted salary is between 30000 - 40000 £ per year.
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night’s sleep.
Purpose of the role
You will be a key contributor to our success. Our Store Employees are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalised, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store. The ideal candidate will be customer focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.
This role offers a competitive base salary plus an attractive commission structure, rewarding performance and results.
Key Responsibilities
- Be a brand ambassador and help achieve store sales and conversion targets
- Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
- Offer exceptional 1-2-1 customer service and ensure the customer comes first
- Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
- Knowledge and awareness of all promotions and advertisements
- Support Store Management team in achieving individual and store sales targets
- Execute the daily operational goals and priorities assigned by store management
- Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
- Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
- Assist and process deliveries and organization of stock room, ensuring teamwork
- Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
- Maintain a clean and orderly environment in the store and back office/kitchen areas
- Being responsive and communicate of all Health & Safety issues
- Participating in team meetings by bringing fresh ideas, that are realistic and achievable
Knowledge, Skills & Experience
- We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
- Proven experience in delivering exceptional customer service
- Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
- Operate with honesty and integrity
- Be a clear communicator with a good command of English, both spoken and written
- Be able to be professional at all times, but with an outgoing, friendly and engaging personality
- A team player, who is able to maintain positive relationships with their co-workers
- Adhere to company’s policies and procedures
- Maintain a smart and presentable appearance at all times
- Must be able to work and willingness to work flexible hours to meet the needs of the business
Why TEMPUR is a great place to work
- Competitive salary
- Commission based sales – sell more, earn more!
- 25 days holiday
- Life Insurance
- Pension contributions
- Private medical insurance
- Team initiatives
- Training & Development
Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.
We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here.
Store Manager employer: Tempur Sealy
Tempur Sealy is an exceptional employer, offering a dynamic work environment in London where employees are empowered to excel as brand ambassadors. With competitive salaries, commission-based earnings, and comprehensive benefits including private medical insurance and generous holiday allowances, we prioritise employee well-being and growth. Our commitment to training and development ensures that every team member can thrive while contributing to our mission of improving sleep for customers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the TEMPUR brand inside out! Familiarise yourself with their products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations. Being able to demonstrate your ability to provide exceptional service will show that you're ready to tackle the challenges of the Store Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed at TEMPUR. Plus, it shows your genuine interest in the brand!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TEMPUR team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the TEMPUR brand shine through. We want to see that you genuinely care about helping others find their best night's sleep!
Tailor Your Experience:Make sure to highlight any previous customer service experience that aligns with our values. We love seeing how you've gone above and beyond to create exceptional experiences for customers.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, as we appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tempur Sealy
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in the TEMPUR product range. Understand the benefits and features of each product so you can confidently discuss them. This will show your passion for the brand and your commitment to providing exceptional customer service.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about how you handled difficult situations or exceeded customer expectations. This will help you illustrate your ability to be a brand ambassador and meet sales targets.
✨Show Enthusiasm and Team Spirit
During the interview, let your enthusiasm for the TEMPUR brand shine through. Be ready to discuss how you work well in a team and contribute positively to a workplace culture. Employers love candidates who can maintain good relationships with co-workers while driving results.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and sales strategies. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. It’s a two-way street, after all!
