At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Tempur Sealy, a global leader in sleep solutions with iconic brands.
- Benefits: Competitive salary, commission structure, 25 days holiday, and private medical insurance.
- Other info: Dynamic work environment with training and development opportunities.
- Why this job: Be part of a trendsetting brand and help others find their best night's sleep.
- Qualifications: Passion for customer service and a results-driven mindset.
The predicted salary is between 30000 - 40000 £ per year.
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries.
Purpose of the role
You will be a key contributor to our success. Our Store Employees are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalised, insightful advice and assistance. The ideal candidate will be customer focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.
Key Responsibilities
- Be a brand ambassador and help achieve store sales and conversion targets
- Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
- Offer exceptional 1-2-1 customer service and ensure the customer comes first
- Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
- Knowledge and awareness of all promotions and advertisements
- Support Store Management team in achieving individual and store sales targets
- Execute the daily operational goals and priorities assigned by store management
- Deal with customer concerns in a patient and helpful manner and communicate the concerns with Store Management
- Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
- Assist and process deliveries and organisation of stock room, ensuring teamwork
- Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
- Maintain a clean and orderly environment in the store and back office/kitchen areas
- Be responsive and communicate all Health & Safety issues
- Participate in team meetings by bringing fresh ideas that are realistic and achievable
Knowledge, Skills & Experience
- We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
- Proven experience in delivering exceptional customer service
- Ability to balance a customer-orientated and results-driven approach to deliver and exceed sales results
- Operate with honesty and integrity
- Clear communicator with a good command of English, both spoken and written
- Professional at all times, but with an outgoing, friendly and engaging personality
- A team player, who is able to maintain positive relationships with their co-workers
- Adhere to company’s policies and procedures
- Maintain a smart and presentable appearance at all times
- Must be able to work and willingness to work flexible hours to meet the needs of the business
Why TEMPUR is a great place to work
- Competitive salary
- Commission based sales – sell more, earn more!
- 25 days holiday
- Life Insurance
- Pension contributions
- Private medical insurance
- Team initiatives
- Training & Development
Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience.
Store Manager in London employer: Tempur Sealy
Tempur Sealy is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside an attractive commission structure that rewards performance. With a strong commitment to training and development, employees are empowered to enhance their skills while working in a dynamic and inclusive environment in London, where they can truly make a difference in helping customers achieve better sleep.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Get to know the TEMPUR brand inside out! Familiarise yourself with their products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations. Being able to demonstrate your ability to provide exceptional service will definitely impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed at TEMPUR. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TEMPUR family. Good luck!
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the TEMPUR brand shine through. We want to see how much you care about helping others find their best night’s sleep!
Tailor Your Experience:Make sure to highlight your previous customer service experience and how it aligns with our values. We love seeing candidates who can balance being customer-focused while smashing those sales targets!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, as we appreciate a good command of English in both written and spoken forms.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with TEMPUR.
How to prepare for a job interview at Tempur Sealy
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with TEMPUR's range of products. Understand the benefits and unique features of each item. This knowledge will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled difficult situations or exceeded customer expectations. This is crucial for a role that focuses on providing an outstanding customer journey.
✨Demonstrate Your Sales Acumen
Be ready to discuss how you’ve met or exceeded sales targets in previous roles. Share specific strategies you used to drive sales and how you can apply those to help TEMPUR achieve its goals. This will show that you’re results-driven and understand the importance of sales in a retail environment.
✨Emphasise Teamwork and Communication
Since this role involves working closely with a team, be prepared to talk about your experience as a team player. Discuss how you maintain positive relationships with colleagues and contribute to a collaborative work environment. Good communication skills are key!
