Retail Sales Team Lead in London

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic(R), Sealy(R) and Stearns & Foster(R). We hire people who have a passion for helping others find their best night’s sleep.

Purpose of the role

The TEMPUR Retail Assistant Store Manager is a key role. They must form a management team with the Store Manager and work together with them to lead the store to successful achievement of the sales and profit. Through your leadership you will be a role model and be able to develop the team to be ambassadors of the brand and make it your mission to ensure that customers visiting TEMPUR have an outstanding customer journey experience. You will support your Retail Store Manager, by developing the team to deliver on all KPIs, increase sales and maximize profit to increase productivity of the store.

Our Retail Assistant Store Managers are customer and people focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. You live by TEMPUR core values, you will lead by example and inspire your team to deliver 100% at all times. Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality. This role offers a competitive base salary plus an attractive commission structure, rewarding performance and results.

Key Responsibilities

• Support Retail Store Manager in all daily operations across the store
• Ensure store standards and merchandise to KPI standards at all times
• Help lead and motivate the team to consistently be a brand ambassador and ensure they deliver an excellent customer journey experience through quality conversations, positive attitude, excellent product knowledge and networking skills
• Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business to filter down to team
• Consistently lead the team to drive the store’s sales performance to meet and exceed targets
• Knowledge and awareness of all promotions and marketing activity
• Deal with customer concerns in a patient and helpful manner and communicating concerns to Retail Store Manager
• Support all aspects of stock control from execution in store to loss prevention measures are in place
• Support your Retail Store Manager in developing, mentoring and training all the team ensuring that they have the necessary skills to carry out the job
• Manage store when the Retail Store Manager is away from the business
• Support Store Manager in the operational compliance of the store through timely & accurate implementation of all company Health & Safety, Administrational & Security directives as advised by your Tenant Handbook & Head Office.
• Assist and process deliveries and organization of stock room, ensuring teamwork
• Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
• Maintain a clean and orderly environment in the store and back office/kitchen areas
• Participating in management meetings by bringing fresh ideas, that are realistic and achievable

Knowledge, Skills & Experience

• At least 1 year’s demonstrable experience gained within a premium brand, as Assistant Store Manager, Supervisor or Senior Sales.
• Must have a passion for developing teams with a sense of responsibility and commitment to excellence
• Customer focused with a proven high standard of customer service delivery
• Commercial awareness and reaction and driven to deliver an exceed sales results
• Be a role model and lead by example and operate with honesty and integrity
• Shows innovation and initiative and implement new ideas with confidence
• Demonstrates respect, leadership capabilities and regularly exceeds expectations
• Be able to be professional at all times, but with an outgoing, friendly and engaging personality
• Seeks opportunities to be proactive and pre-empt store and team issues
• Excellent communication skills both written and verbal
• Good at prioritizing and meeting deadlines
• Enthusiastic, self-confident, well presented, self-motivated with a ‘can-do’ attitude
• Maintain a smart and presentable appearance
• Must be able to work and willingness to work flexible hours to meet the needs of the business

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available. At Tempur Sealy, we care about each other, our communities, and our customers. This dedication ensures we foster a diverse workforce with a range of skill sets, perspectives, backgrounds, ethnicities, genders, and qualifications. We firmly believe that our yearly commitment to upholding our corporate social values contributes to our business's long-term success.