Retail Sales Associate-1 in London

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Our highly recognized brands include Tempur-Pedic(R), Sealy(R) and Stearns & Foster(R). We hire people who have a passion for helping others find their best night’s sleep.

Purpose of the role

You will be a key contributor to our success. Our Store Employees are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalised, insightful advice and assistance. The ideal candidate will be customer focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.

Key Responsibilities

• Be a brand ambassador and help achieve store sales and conversion targets
• Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
• Offer exceptional 1-2-1 customer service and ensure the customer comes first
• Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
• Knowledge and awareness of all promotions and advertisements
• Support Store Management team in achieving individual and store sales targets
• Execute the daily operational goals and priorities assigned by store management
• Deal with customer concerns in a patient and helpful manner and communicate the concerns with Store Management
• Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
• Assist and process deliveries and organization of stock room, ensuring teamwork
• Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
• Maintain a clean and orderly environment in the store and back office/kitchen areas
• Be responsive and communicate all Health & Safety issues
• Participate in team meetings by bringing fresh ideas that are realistic and achievable

Knowledge, Skills & Experience

• We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
• Proven experience in delivering exceptional customer service
• Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
• Operate with honesty and integrity
• Be a clear communicator with a good command of English, both spoken and written
• Be able to be professional at all times, but with an outgoing, friendly and engaging personality
• A team player, who is able to maintain positive relationships with their co-workers
• Adhere to company’s policies and procedures
• Maintain a smart and presentable appearance at all times
• Must be able to work and willingness to work flexible hours to meet the needs of the business

Why TEMPUR is a great place to work

• Competitive salary
• Commission based sales – sell more, earn more!
• 25 days holiday
• Life Insurance
• Pension contributions
• Private medical insurance
• Team initiatives

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience.

At Tempur Sealy, we care about each other, our communities, and our customers. This dedication ensures we foster a diverse workforce with a range of skill sets, perspectives, backgrounds, ethnicities, genders, and qualifications.