E-Commerce Manager in London

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries.

Purpose of the role

Work as part of the senior management team to develop long term strategy whilst supporting company Omnichannel goals. Make sure that ROI of all E Commerce activity is maximised, within budgeted levels and supports the business objectives of the company. Maintain the premium qualities of the TEMPUR Brand within the digital marketplace.

Key Responsibilities

• Develop, plan and execute a full year promotional calendar and sales strategy which includes opportunities to test and learn.
• With the UK commercial leadership team identify new market opportunities and lead the execution of strategies to realise them.
• Work with the UK marketing team and agencies to maximise ROAS, consumer awareness and consideration, with specific focus on performance marketing.
• Support UK E commerce team with the day to day E Commerce operation and identify performance improvement opportunities.
• Follow up on offline leads, support enquiries and sales opportunities from non-retailers such as interior designers, architects, specifiers and medical practitioners.
• Explore commercial opportunities within the e-commerce sector to boost sales.
• Work closely with the TEMPUR Marketing Manager to ensure that all omnichannel initiatives are delivered effectively, and sales are maximised.
• Develop strategies and new concepts to increase conversion rates and AOV.
• Be competent at budget and cost management.
• Develop and manage the digital integration, product feeds, content, promotional activity and sales strategy across third party websites including Google Shopping, affiliate networks and review sites.
• Use internal reporting and third-party systems including Google Analytics to analyse performance.
• Create a performance reporting system, plus ensure all future online promotions/offers are communicated to key stakeholders prior to launch.
• Be involved with the development of email advocacy and social media programmes.
• Undertake reviews of customer touch points and processes in other departments such as operations and customer services to deliver the best customer experience.
• Build relationships across all departments (at a local and international level, e-commerce agencies and suppliers) to ensure e-commerce goals are met and customer experience levels are high.
• Keep up to date with digital trends as well as competitor activity.
• Undertake ad hoc tasks that the business demands and be willing to embrace new concepts.

Dimensions

TEMPUR runs with a small, practical, multi-channel E-Commerce and Marketing team. The job holder will be expected to work effectively with the MD, Marketing Director and International E-Commerce department. The job holder will need to direct the work of and motivate external marketing agencies/suppliers to ensure deadlines are met. Be able to effectively recruit and manage an E commerce team as sales grow for our 2025 product and channel launch. The job holder is responsible for achieving company e-commerce KPIs and targets.

Knowledge, Skills & Experience

We are looking for an experienced, confident, enthusiastic, commercially minded and customer focused e-commerce professional with ambition to manage and grow this division within our business. Previous website management essential, with excellent attention to detail and the desire to strive to get things right. A track record in developing and achieving E Commerce strategy. Experience of managing performance marketing programs that deliver strong ROAS and sales performance. An articulate and clear communicator. Flexible and able to embrace new concepts. Must be self-sufficient with the ability to bring new ideas to the department.

Reporting Structure

This role will report to the UK Marketing Director. The role will be based at our Head Office (Hayes UB3 1AP). 40 hours per week (Monday – Friday 9am-5pm). On occasions, you must be able to work flexible hours to meet the needs of the business, which can include evenings and overnight stays.

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

We are committed to the privacy and security of your personal data.