At a Glance
- Tasks: Be a brand ambassador and deliver exceptional customer service to help customers find their perfect sleep solution.
- Company: Join Tempur Sealy, a leader in innovative bedding products with a storied history.
- Benefits: Enjoy competitive salary, commission-based earnings, 25 days holiday, and private medical insurance.
- Other info: Flexible hours, team initiatives, and opportunities for training and development await you!
- Why this job: Make a real difference in people's lives by helping them achieve better sleep every night.
- Qualifications: Passion for customer service, strong communication skills, and a friendly, engaging personality.
The predicted salary is between 20000 - 25000 £ per year.
Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.
As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness.
Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries.
Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®.
We hire people who have a passion for helping others find their best night’s sleep.
No matter what stage of your career, you can build your future at Tempur Sealy!
Purpose of the role
You will be a key contributor to our success.
Our Store Employees are ambassadors of the TEMPUR brand.
They offer our customers an exceptional experience through personalised, insightful advice and assistance.
Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.
The ideal candidate will be customer focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.
Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.
This role offers a competitive base salary plus an attractive commission structure, rewarding performance and results.
Key Responsibilities
- Be a brand ambassador and help achieve store sales and conversion targets
- Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
- Offer exceptional 1-2-1 customer service and ensure the customer comes first
- Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
- Knowledge and awareness of all promotions and advertisements
- Support Store Management team in achieving individual and store sales targets
- Execute the daily operational goals and priorities assigned by store management
- Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
- Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
- Assist and process deliveries and organization of stock room, ensuring team work
- Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
- Maintain a clean and orderly environment in the store and back office/kitchen areas
- Being responsive and communicate of all Health & Safety issues
- Participating in team meetings by bringing fresh ideas, that are realistic and achievable
- Knowledge, Skills & Experience
- We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
- Proven experience in delivering exceptional customer service
- Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
- Operate with honesty and integrity
- Be a clear communicator with a good command of English, both spoken and written
- Be able to be professional at all times, but with an outgoing, friendly and engaging personality
- A team player, who is able to maintain positive relationships with their co-workers
- Adhere to company’s policies and procedures
- Maintain a smart and presentable appearance at all times
- Must be able to work and willingness to work flexible hours to meet the needs of the business
- Why TEMPUR is a great place to work
- Competitive salary
• Commission based sales – sell more, earn more!
- 25 days holiday
- Life Insurance
- Pension contributions
- Private medical insurance
- Team initiatives
- Training & Development
Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic.
We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience.
Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.
We are committed to the privacy and security of your personal data.
For more information on our practices, please see our applicant privacy policies available here
Retail Sales Associate in London employer: Tempur Sealy International
Tempur Sealy International is an excellent employer, offering a dynamic work environment in Uxbridge where creativity and collaboration thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while working with cutting-edge technology in e-commerce. The company values innovation and teamwork, making it a rewarding place for those looking to make a meaningful impact in the online merchandising space.
Contact Details:
Tempur Sealy International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Associate in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tempur Sealy International, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tempur Sealy International!
We think you need these skills to ace Retail Sales Associate in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tempur Sealy International, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tempur Sealy International and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tempur Sealy International that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tempur Sealy International
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
