At a Glance
- Tasks: Supervise and manage the Application Support Team for Housing IT operations.
- Company: A busy local authority in Southwest England with a focus on community service.
- Benefits: Competitive rate of £400 per day, with potential contract extension until Dec 2026.
- Other info: Opportunity for professional development and to promote best practices in customer service.
- Why this job: Play a crucial role in improving housing IT services and make a real difference.
- Qualifications: Experience in local authority settings and NEC/Northgate systems is essential.
Are you eager to land a brand new role? Our client, a busy local authority in Southwest England, are looking for an experienced Senior Application Support Officer to join their team and play a crucial role in their Housing IT operations.
Position: Senior Application Support Officer
Rate: £400 per day (Umbrella, Inside IR35)
Contract Duration: Temporary (Dec 2026) Possible Extension
The Senior Application Support Officer is responsible for day to day supervision and management of an identified area of the Application Support Team. The team are responsible for managing the day to day running of the Councils IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely.
Job Responsibilities:
- Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards.
- Provide and monitor an effective Application Support Function.
- Manage the day-to-day activities, ensuring service levels are maintained and continually improved.
- Analyse performance and make recommendations for improvements to process and user controls based on analysis of data and management information.
- Encourage and promote best practice, particularly in the area of customer service orientation.
Job Requirements:
- Previous experience working within a local authority or a similar organisation.
- NEC/Northgate experience - Essential.
- Evidence of Continuing Professional Development.
Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.
Senior Application Support Officer employer: Tempting Recruitment
As a leading Local Authority in Liverpool, we pride ourselves on being an excellent employer that values the contributions of our Social Workers. Our supportive work culture fosters professional growth through mentorship and training opportunities, ensuring that you can thrive while making a meaningful impact in the community. With competitive pay rates and a commitment to empowering both our staff and service users, we offer a rewarding environment for those looking to advance their careers in social work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Officer
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We think you need these skills to ace Senior Application Support Officer
Some tips for your application 🫡
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How to prepare for a job interview at Tempting Recruitment
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In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
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