At a Glance
- Tasks: Manage income for tenants and provide excellent customer service.
- Company: Busy Local Authority in West London with a focus on community support.
- Benefits: Competitive rate of £31 per hour, hybrid working, and potential for contract extension.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a real difference in the lives of tenants while developing your career.
- Qualifications: Experience in housing income management and strong customer care skills.
The predicted salary is between 62000 - 62000 £ per year.
Are you eager to land a brand new role? Our client, a busy Local Authority in West London, are looking for an experienced Housing Income Officer to join their team and play a crucial role in their income management operations.
Position: Housing Income Officer
Rate: £31 per hour (Umbrella, Outside IR35)
Contract Duration: Temporary (3 Months) with Possible Extension
Working Arrangement: Hybrid
Job Purpose: Provide all income management functions of the Council as far as they affect tenants to achieve the Council’s housing objectives and the priorities of the Council.
Job Responsibilities:
- Provide an income management service for all tenants of the Council’s General Needs and Independent Living properties.
- Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
- Advise tenants on appropriate payment methods such as standing orders, direct debits, online payments, etc. In particularly encourage the take up of Direct Debit Mandates.
Job Requirements:
- Previous experience working within a local authority or a similar organisation.
- At least 1 year experience within a Housing Income Officer role or equivalent.
- Evidence of Continuing Professional Development.
Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.
How to Apply: If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further. To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment.
Housing Income Officer in London employer: Tempting Recruitment
Join a dynamic Local Authority in West London, where your role as a Housing Income Officer will not only contribute to the community but also offer you a supportive work culture that prioritises employee development and customer care. With a competitive hourly rate and the flexibility of a hybrid working arrangement, this position provides an excellent opportunity for professional growth while making a meaningful impact on tenants' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Housing Income Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching common questions specific to housing income management. Practise your responses, focusing on your experience and how it aligns with the Council's objectives. Confidence is key!
✨Tip Number 3
Showcase your customer care skills during interviews. Be ready to share examples of how you've effectively assisted tenants in the past. This will demonstrate your commitment to providing excellent service.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need help!
We think you need these skills to ace Housing Income Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Housing Income Officer or in a similar role. We want to see how your skills align with the job responsibilities, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your previous experience can help us achieve our housing objectives. Keep it concise but impactful!
Showcase Customer Care Skills:Since customer care is key in this role, make sure to include examples of how you've provided excellent service in past positions. We love to see candidates who genuinely care about helping tenants and the community.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right place without any hiccups!
How to prepare for a job interview at Tempting Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and the specific responsibilities of a Housing Income Officer. Familiarise yourself with the Council's housing objectives and how they align with your experience. This will show that you're not just interested in the role, but that you understand its importance.
✨Customer Care is Key
Since this role involves a lot of interaction with tenants, be prepared to discuss your approach to customer service. Think of examples where you've successfully assisted clients or resolved issues. Highlighting your communication skills and empathy will go a long way in making a positive impression.
✨Demonstrate Your Experience
Be ready to talk about your previous roles, especially any experience within local authorities or similar organisations. Use specific examples to illustrate your achievements and how they relate to the responsibilities of the Housing Income Officer position. This will help the interviewers see you as a strong candidate.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, challenges the Council is currently facing, or how success is measured in this role. Asking questions shows your genuine interest and helps you assess if the role is the right fit for you.
