At a Glance
- Tasks: Be the go-to person for housing services and repairs, ensuring customer satisfaction.
- Company: Join a busy Local Authority in West London with a supportive team.
- Benefits: Competitive pay, hybrid work, and flexible part-time hours.
- Other info: Opportunity for contract extension and growth in a dynamic environment.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: 2 years of customer service experience and NEC/Northgate knowledge required.
The predicted salary is between 25.49 - 25.49 £ per hour.
Are you eager to land a brand new role? Our client, a busy Local Authority in West London, are looking for an experienced Customer Service Advisor to join their team and play a crucial role in their Housing Operations.
Position: Customer Service Advisor
Rate: £25.49 ph Umbrella
Contract Duration: 3 Months possibility of Extension
Work arrangement: Hybrid - Part time 22.5 hours per week
Job Responsibilities:
- To provide a single point of contact for those contacting the Local Authority about housing services and repairs.
- To ensure that customers receive a timely and positive response to their contact with the Local Authority, achieving performance targets and high rates of satisfaction.
- To respond to customer enquiries at the first point of contact from a variety of customer access channels, including telephone, email, web, social media, and post.
- To deliver a consistent, reliable, customer focused service, ensuring value for money and responsive services to anyone contacting the Local Authority and to act as a positive role model for all staff.
Job Requirements:
- At least 2 years experience within a Customer Service Advisor or equivalent.
- NEC/Northgate Experience Required.
Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.
How to Apply: If you are interested in applying, please press the button below, send your CV to james.rosa@temptingrecruitment.co.uk or contact James on 020 3854 4910.
Customer Service Advisor in London employer: Tempting Recruitment
As a leading Local Authority in Liverpool, we pride ourselves on being an excellent employer that values the contributions of our Social Workers. Our supportive work culture fosters professional growth through mentorship and training opportunities, ensuring that you can thrive while making a meaningful impact in the community. With competitive pay rates and a commitment to empowering both our staff and service users, we offer a rewarding environment for those looking to advance their careers in social work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tempting Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tempting Recruitment and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tempting Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Tempting Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tempting Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tempting Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tempting Recruitment will surely appreciate.
